Incident manager
2 days ago
High Severity Incident Management: Handling incidents with high business impact, requiring quick resolution and effective communication. ITIL Expertise: Strong knowledge and experience with ITIL (Information Technology Infrastructure Library) framework, particularly in incident, change, and problem management. CMDB and Asset Management: Familiarity with Configuration Management Database (CMDB) and asset management systems to track and manage IT assets. Process Improvement: Identifying opportunities to improve existing IT processes and prevent future incidents. Incident Coordination: Coordinating recovery efforts across various teams, ensuring effective communication and efficient resolution. Trend Analysis: Analysing incident trends to identify recurring issues and work towards reducing them. Post-Incident Review (PIR): Leading PIR calls, creating reports, and implementing preventive measures based on lessons learned. Problem-Solving: Applying problem-solving techniques (Pareto, 5 Whys, Fishbone) to identify root causes and implement effective solutions. REQUIREMENTS: . Experience: 6-8 years of experience in Major Incident Management. Flexibility: Willingness to work flexible hours, including weekends and holidays. CORE SKILLS AND KNOWLEDGE REQUIRED: ITIL Expertise: Deep understanding and practical application of ITIL best practices, particularly in incident, problem, and change management. ITIL certifications are highly desirable. Good to have: Experience with cloud technologies (AWS, Azure, GCP). ITIL v4 certification. SIAM (Service Integration and Management) knowledge
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Incident Manager
1 week ago
Gurgaon, Haryana, India Orbitouch Outsourcing Private Limited Full time ₹ 4,00,000 - ₹ 12,00,000 per yearProfile : Incident ManagerExperience: 8–12 yearsLocation: GurugramCTC : 8 LPAWorking days - 5 daysRole SummaryWe are seeking a highly motivated and experienced Incident Manager to lead the response and resolution of major incidents affecting critical business operations. This role acts as a central point of coordination during high-impact incidents,...
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Major Incident Manager
2 weeks ago
Gurgaon, Haryana, India Ahead Full time ₹ 10,00,000 - ₹ 25,00,000 per yearAHEAD is seeking a self-motivated Critical Incident Manager with deep customer service and service delivery skills to join our Managed Services group. In this role, the Incident Manager is part of a team responsible for managing high severity incidents. The ideal candidate is one who can take charge in high stress situations and provide direction to Managed...
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Hiring for Incident Manager in MNC
2 weeks ago
Bengaluru/bangalore Gurgaon, India Sunlit Consultants Full time ₹ 40,00,000 - ₹ 80,00,000 per yearJob Description:Deliverables Achieve defined R&R in terms of: · Closure · SLA · CSAT score · Calls StatsTitle Associate L1Job Description We are looking for a dynamic incident manager to join our IT Service Management team in Gurgaon. In this role, you will be leading the reported incidents to resolution, send related communications and documenting the...
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Gurgaon, Haryana, India Airbnb Full timeAbout Airbnb Capability Center Airbnb Capability Centre was set up in 2017 in Gurgaon We provide specialized operational services which enable Airbnb s business and functions across the world These include Finance Technology Finance Shared Services Analytics Engineering amongst other verticals Our offices are home to multi-skilled teams with an insightful...
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Lead Incident Responder
1 week ago
Gurgaon, India Sprinklr Full timeDescription Members of the Security Incident Response Team (SIRT) are hands-on frontline SMEs with deep technical and operational expertise in information security domain and,work to create and maintain a safe and secure operating environment for the organization and its customers, and responds to any suspected security incidents. As a Lead Incident...
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Lead Incident Responder
4 weeks ago
Gurgaon, Haryana, India Sprinklr Full timeSprinklr is the definitive AI-native platform for Unified Customer Experience Management Unified-CXM empowering brands to deliver extraordinary experiences at scale across every customer touchpoint By combining human instinct with the speed and efficiency of AI Sprinklr helps brands earn trust and loyalty through personalized seamless and efficient customer...
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Gurgaon, India Deloitte Full timeDear Connections,We have scheduled hiring drive at Gurgaon DLF office on 1st Nov'25 (Saturday).Interested applicants kindly apply using the link - refer the below JD for ready reference :-Your potential, unleashed.India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realize your...
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Gurgaon, India BlackRock Full timeAbout this roleBusiness OverviewThe Risk & Quantitative Analysis (RQA) group provides independent oversight of BlackRock's fiduciary and enterprise risks. RQA's principal objectives are to advance the firm's risk management practices and to deliver independent risk expertise and constructive challenge to drive better business and investment outcomes. RQA...
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Gurgaon, India Deloitte Full timeDear Connections, We have scheduled hiring drive at Gurgaon DLF office on 1st Nov'25 (Saturday). Interested applicants kindly apply using the link - https://southasiacareers.deloitte.com/job-invite/90792/ Please refer the below JD for ready reference :- Your potential, unleashed. India’s impact on the global economy has increased at an exponential rate and...
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Gurgaon, Haryana, India BlackRock Full time ₹ 1,00,00,000 - ₹ 2,00,00,000 per yearLocation:Gurgaon, HaryanaTeam:Risk Management OperationsJob Requisition #: R257776Date posted: Nov. 13, 2025Job descriptionAbout this roleBusiness OverviewThe Risk & Quantitative Analysis (RQA) group provides independent oversight of BlackRock's fiduciary and enterprise risks. RQA's principal objectives are to advance the firm's risk management practices and...
