Service Delivery Specialist

4 weeks ago

Noida Sector, India HCLTech Full time
Service Delivery CoordinatorORGANISATION International OperationsFUNCTIONAL AREA Service Delivery REPORTS TO Service Delivery Coordinator Team LeaderCandidates can share your updated profile to with below given details.Total years of experience _Service delivery _coordinator:Current CTC: Expected CTC; Notice Period:

Job Description: PURPOSE OF ROLE-

Responsible for coordinating the steady state service delivery to multiple client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction.-

Delivering service that meets SLA and delights the customer-

Developing strong internal and external relationships-

Cost control through a proactive financial approach-

Assisting the Service Delivery Manager in the transforming and growing the businessOperational responsibilities:Act as a customer and internal point of contact for assigned contracts Be responsible for the effective co-ordination of external / internal queries / escalationsEnsure feedback from the client is sent to the management team to drive the improvement of servicesSupport of asset management database to agreed data quality levelsCarry out quality checks to ensure quality standards are maintainedResponsible for the achievement of the contracted SLAs and meeting internal KPIsHave general knowledge of internal tools, systems and platforms.Responsible for coordinating end to end MACD Move Add Change DeleteLiaise between customer and Supply Chain and logistics teams.Responsible of maintaining the documentation up to date.Plan Service Improvement, including Root Cause Analysis Coordinate and gather Financial data for monthly billing reconciliation.Contribute to the P&L performanceHave general knowledge of structural workings and what we sell.Provide necessary support for contract change managementThe management of emails, phone calls to be done professionally and timely Maintain standards when using Hub sites.Background, skills, experience and qualifications:Excellent communication skillsAbility to work collaboratively and lead in a fast-changing and flexible environmentAbility to prioritize activities and tasks effectively Demonstrable ability to operate at prime customer contact levelExperience with cross-functional workingAdvanced knowledge of the Office Package Proven track record in the delivery of high quality customer serviceAbility to work as part of a flexible, fast-changing environmentFluent in EnglishDesirable ExperienceKnowledge of Visio & MS ProjectExperience with delivering complex projectsITIL (or similar) to minimum foundation levelLean 6 Sigma Qualification (or similar)Process and Quality ManagementGood commercial awarenessAdditional Requirements:Willingness to travelRelationshipsFinance –Technical Communities – Service Desk- Service Delivery – Commercial – Supply Chain – Transition - Asset Management Coordinator –in Country – Internal Customer – End Customer

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