Service Delivery Manager

3 weeks ago


Pune, India Insurance Full time

The role will be responsible for leading Talent acquisition – Volume Hiring function for the assigned

location(s). The responsibilities include, but are not limited to:

 Creating a robust Talent Acquisition engine with an aim to bring forth recruitment efficiency.

 Lead and mentor a team of Recruiters for driving Volume Hiring numbers in a high-performance

environment.

 Hiring within TAT & attract the best-in-class talent for the organization.

 Leverage multiple sourcing channels to hire the best and maintain the source mix at an optimal

cost.

 Drive the Employee Referral and IJP Programs.

 Vendor partner Management.

 Set internal standards on recruitment through benchmarking/best practices.

 Review data and assess external talent environment to forecast talent supply & needs.

 Relationship management with key stakeholders.

 Organize recruitment events, online & offline to establish a strong employer brand.

 Track recruitment metrics to measure and enhance the efficiency and effectiveness of hiring

Skills and Competencies

7+ years of overall experience with at least 2 years in a team leading role in talent acquisition in

a BPO.

 Experience working in Insurance BPO environment highly preferred.

 Must have expertise in volume hiring for reputed BPOs.

 Must have experience in driving talent acquisition strategy and delivery.

 Experience in recruitment branding.

 Should be a go-getter, who has an ability to drive strategic talent acquisition goals for the

organization in a fast paced, complex environment.

 Experience building collaborative working relationships with stakeholders across all levels of the

organization.

 Experience in leading, managing and mentoring a high performing team.



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