Service Delivery Manager
3 weeks ago
The role will be responsible for leading Talent acquisition – Volume Hiring function for the assigned
location(s). The responsibilities include, but are not limited to:
Creating a robust Talent Acquisition engine with an aim to bring forth recruitment efficiency.
Lead and mentor a team of Recruiters for driving Volume Hiring numbers in a high-performance
environment.
Hiring within TAT & attract the best-in-class talent for the organization.
Leverage multiple sourcing channels to hire the best and maintain the source mix at an optimal
cost.
Drive the Employee Referral and IJP Programs.
Vendor partner Management.
Set internal standards on recruitment through benchmarking/best practices.
Review data and assess external talent environment to forecast talent supply & needs.
Relationship management with key stakeholders.
Organize recruitment events, online & offline to establish a strong employer brand.
Track recruitment metrics to measure and enhance the efficiency and effectiveness of hiring
Skills and Competencies
7+ years of overall experience with at least 2 years in a team leading role in talent acquisition in
a BPO.
Experience working in Insurance BPO environment highly preferred.
Must have expertise in volume hiring for reputed BPOs.
Must have experience in driving talent acquisition strategy and delivery.
Experience in recruitment branding.
Should be a go-getter, who has an ability to drive strategic talent acquisition goals for the
organization in a fast paced, complex environment.
Experience building collaborative working relationships with stakeholders across all levels of the
organization.
Experience in leading, managing and mentoring a high performing team.
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