Process Lead, Service Delivery

4 weeks ago

Bengaluru, India Resource Pro Full time

llsachelor'sachelor's Role & responsibilities

1 Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards.

2 Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team.

3 Develops and implements procedures to meet quality, quantity, and timeliness standards.

4 Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative.

5 Coaches less-experienced staff in learning procedures and insurance knowledge.

6 Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions.

Preferred candidate profile

Industries (Only): International Insurance, US Mortgage, International Banking operations.

Experience : 5+ years at least and 1+ years as a team lead, Lead, Specialist, SME, Senior Analyst

Education Background : Bachelor'shelor Degree (Major)

Skills : Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition , and Shrinkage.

Competencies and Behaviors

* Train others

* Builds team relationships

* Communicates effectively

* Demonstrates functional excellence

* Customer centric

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