Manager-Branch Operations
3 weeks ago
SI-UK is the leading provider of free, independent advice and support to international students applying to study in the UK. Since 2006, SI-UK has built a reputation as an industry leader, and each year SI-UK assists thousands of international students to join UK universities. We are present in 40+ countries. To know more, visit India, SI-UK operates 29 offices with over 800 staff members. You will be joining an ambitious, growing company that represents the top institutions in the UK that offers opportunities for growth for individuals with the right skill sets and motivation.
SI-Global covers all other destinations outside of the UK where the company has ambitions to be a leading provider of free and independent advice.
Main Duties
Branch Manager will be responsible for overseeing the daily operations of the branch office, managing a team of study abroad counsellors, and driving sales growth through effective management and business development strategies. This role will require a strong understanding of the study abroad industry and the ability to build and maintain relationships with students, parents, and partner institutions.
KEY RESPONSIBILITIES
Liaise with International Universities.
Directly monitor and manage a team of senior counselors and counselors.
Quality Control Management.
Set up the monthly, quarterly and annual sales plan in order to achieve sales target required by the company.
Education Counselling and handling all walk-ins.
Support, motivate team members to achieve individual and team target.
Supervise daily work of the team members and review and generate daily activity report.
Build-up and maintain good relationship with students and their families and develop a feedback system.
Work closely with other job functions in the company to improve overall services level.
Converting all calls to potential business.
Call and maintain a database of present and prospective student base.
Contact and follow-up with schools for sessions and empanelment.
Periodically review the website content and explore digital marketing tools.
Supervising sales & marketing and Business development teams across the region.
Responsible for the profit & loss of the branch.
Responsible for the Revenue generation at the branch as per the defined target.
Team Building, training, motivating and retaining talent.
Proper functioning of the branch (on time opening and closing) and process at the branch and ensure at most satisfaction on scheduled and surprise audits.
Ensure the branch office operates efficiently, including managing budgets, tracking performance metrics, and maintaining compliance with relevant regulations and policies
About the Candidate
Excellent communication and interpersonal skills.
Proven ability to manage and lead a team.
Strong analytical skills, with the ability to track and analyse performance metrics.
Requirements
Bachelor's degree or above in any subject.
≥7 year of experience in the study abroad industry, with at least 3 years in a management or leadership role.
Strong understanding of the study abroad industry, including key players, trends, and regulatory requirements
SI-UK & SI-Global respects diversity and is an equal-opportunity employer.
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