Technical Analyst
3 weeks ago
Position : Technical Analyst
Location : Chennai/Bangalore
Job Description:
- Provide day-to-day support for program operations, ensuring smooth execution and timely delivery of services.
- Troubleshoot and resolve technical issues, process breakdowns, and data quality problems that may arise during program execution.
- Collaborate with offshore teams and client stakeholders to address issues and resolve inquiries.
- Monitor program performance and identify areas for improvement.
- Conduct thorough analysis of existing processes to identify inefficiencies and bottlenecks.
- Document process flows and develop recommendations for optimization.
- Collaborate with data and AI teams to explore opportunities for automation.
- Work with the RPA team to identify repetitive tasks that can be automated.
- Develop automation requirements and collaborate with RPA developers to implement solutions.
- Analyze program data to identify trends, patterns, and areas for improvement.
- Provide insights and recommendations based on data analysis.
- Effectively communicate with stakeholders, both internal and external, to ensure alignment and address concerns.
Qualifications :
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Strong technical skills, including proficiency in data analysis, SQL, and scripting languages (e.g., .Net, Angular, Python, PowerShell).
- Experience with healthcare data and systems.
- Excellent problem-solving and troubleshooting abilities.
- Strong communication and interpersonal skills.
- Ability to work effectively in a fast-paced, collaborative environment.
- Knowledge of automation tools and methodologies (e.g., RPA, AI, ML).
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