Group Manager

3 weeks ago

Vizag, Andhra Pradesh, India WNS Full time

Greetings from WNS

We have an exciting opportunity for a skilled Group Manager - Operations to join our dynamic team at WNS . If you are experienced in travel domain and are looking for a role that offers both challenges and growth, we want to hear from you

Job Title: Group Manager - Operations Company: WNS (Holdings) Limited Location: Visakhapatnam, India Employment Type: Full-time

Company Overview:

WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company, offering a unique blend of deep industry knowledge with advanced technology and analytics expertise. We provide innovative, digital-led transformational solutions to clients across multiple industries including Travel, Insurance, Banking, Financial Services, Manufacturing, Retail, and more. With over 44,000 employees globally, WNS helps businesses re-imagine their digital future with operational excellence.

Job Description

Group Manager will closely be working with the management team at a leadership level. Roles & Responsibilities: Client Engagement:
• To assist and provide support to Line Manager on ad-hoc projects


• Ensure that all transactions are executed with proper approvals wherever required


• Provide effective support to department head in managing Business and Client requirements.


• Provide support for the regular review and update of Operating Procedures in the team, ensuring changes to processes are updated and documented.
•

Support the team in all audit engagements, risk reviews and process review as and when required People Development:
• Conduct Monthly huddles


• Quarterly 1-1's to be performed


• Monthly team meeting to be performedTeam/Process Management:


• Ensure NCNS are controlled and proper feedback shared to employees


• Manage queues properly and avoid adhoc request


• Keep the OT hours at minimal level


• MIS reports are sent on time


• Review process update tracker and ensure team are aware of the updates.Efficiency Management:


• Ensure set productivity targets met by team members on daily basis.


• All the staff in your team to be cross trained atleast 2 products and they deliver atleast 5% of the daily productivity in their cross trained products.Knowledge:


• Ensure team is attending all the training session as per requirement of WNS and Client


• Ensure team is completing the web based training before the deadline.Quality:


• Ensure Minimal operational errors and nil operational/financial loss errors


• All errors/nearmisses are reported ontime to management without delay


• Root cause analysis performed for errors and corrective action implelented. Maintain document for the same.

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