SplashBI - Senior Delivery Manager - Oracle EBS/HRMS

2 weeks ago

Hyderabad, India Splash Business Intelligence Private Limited Full time

Job Description :

The Professional Services Director has a frontline management role with two primary responsibilities :

1. Services Delivery and Personnel Management : Responsible for the successful delivery of consulting services as well as the coordination of activities and information between key engagement stakeholders.

2. Performance Management : Responsible for the management of consulting personnel, which would include participation in staffing decisions, performance reviews, and career development support.

Essential Duties and Responsibilities :

- Design and Develop project scope, priorities, deadlines, and deliverable schedules.

- Monitor and analyze service delivery metrics and trends to identify areas for improvement and optimize processes.

- Develop and implement service delivery strategies to meet client needs and expectations.

- Establish service level agreements (SLAs) and key performance indicators (KPIs) to measure and evaluate service delivery performance.

- Work closely with clients, manage overall coordination from planning through implementation.

- Ensures successful delivery of consulting services, through effective Client Engagement and Management programs.

- Collaborate with cross-functional teams, including sales, operations, and IT, to ensure alignment and coordination in service delivery efforts.

- Manage escalations and resolve complex service delivery issues in a timely manner.

- Create project charters and project plans and budget.

- Manage and monitor project budgets and expenditures.

- Prepare and present reports, updates, and recommendations to senior management on service delivery performance and initiatives.

- Contribute to proposals, project expansion, and business development call.

- Stay informed about industry trends, best practices, and emerging technologies related to service delivery and coach staff on projects and assess performance for engagement and year-end reviews.

- Facilitate resource requirements analysis and scheduling, including estimated project work effort for both client and consulting resources.

- Guide business, technical and 3rd party solution provider resources.

- Monitoring project activities ensuring the quality and integrity of the information is intact.

Required Skills :

- 15+ Years of total experience. 5+ Years of Project Management experience.

- Prior experience with Oracle EBS and Business Intelligence is a must.

- Ability to work across a broad range of business and IT-related subject-matter areas with sensitivity to global impact.

- Demonstrated ability to effectively develop and retain consultants.

- Effective communication skills at all organizational levels, including written, oral, and presentation skills.

- Demonstrated ability to function in dynamic environments, whether leading or following

- Demonstrated ability to work with business and IT partners of all levels; sensitivity and understanding required for successful cultural relations.

- Exceptional client service and communication skills with a demonstrated ability to develop and maintain outstanding client relationships.

- Ability to manage multiple engagements and competing priorities in a rapidly growing, fast-paced interactive, results-based team environment.

- Strong management, recruiting, training, coaching, and mentoring skills, coupled with excellent written, interpersonal, and presentation skills.

- Ability to manage and develop staff in a highly interactive team environment.

- Knowledge of Microsoft Projects OR Other Project Management Tools.

Plus Skills :

- Project Management Institute certifications such as Professional Management Professional (PMP), Program Management Professional (PgMP), or PMI Agile Certified Practitioner (PMI-ACP) desirable.

- ITIL Certified. Exposure to Agile mythology.

- Experience managing Java technology.

- DevOps.

- Product Delivery experience

(ref:hirist.tech)

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