Customer Service ociate

2 weeks ago


new delhi, India TCP Corps Full time
Overview: The Customer Service Associate plays a critical role in our organization serving as the primary point of contact for our customers. They are responsible for delivering exceptional customer service and ensuring that all inquiries and issues are addressed promptly and effectively contributing to overall customer satisfaction and loyalty.Key Responsibilities:
  • Responding to customer inquiries via phone email and inperson
  • Resolving customer complaints and issues in a timely manner
  • Processing orders returns and exchanges
  • Providing product information and guidance to customers
  • Managing customer accounts and updating information as needed
  • Collaborating with other departments to address customer needs
  • Identifying opportunities to upsell or crosssell products
  • Maintaining a high level of knowledge about company products and services
  • Documenting customer interactions and transactions
  • Adhering to company policies and procedures for customer service
Required Qualifications:
  • High school diploma or equivalent
  • Prior experience in customer service or a related field
  • Strong communication and interpersonal skills
  • Ability to remain calm and professional in highpressure situations
  • Excellent problemsolving abilities
  • Empathy and a genuine desire to assist customers
  • Ability to multitask and prioritize responsibilities
  • Conflict resolution skills
  • Proficiency in using customer service software and databases
  • Attention to detail and accuracy
  • Flexibility to work in shifts including evenings and weekends
  • Ability to work effectively in a team environment
  • Understanding of sales principles is a plus
  • Proficiency in a second language is a plus
  • Previous experience in retail or ecommerce is a plus

e-commerce,retail,customer satisfaction,customer service,multitasking,communication,empathy,interpersonal skills,sales principles,conflict resolution,databases,problem-solving



  • New Delhi, India TCP Corps Full time

    Overview:The Customer Service Associate plays a critical role in our organization serving as the primary point of contact for our customers. They are responsible for delivering exceptional customer service and ensuring that all inquiries and issues are addressed promptly and effectively contributing to overall customer satisfaction and loyalty.Key...


  • new delhi, India TCP Corps Full time

    Overview:The Customer Service Associate plays a critical role in our organization serving as the primary point of contact for our customers. They are responsible for delivering exceptional customer service and ensuring that all inquiries and issues are addressed promptly and effectively contributing to overall customer satisfaction and loyalty.Key...


  • New Delhi, India TCP Corps Full time

    Overview:The CustomerService Associate plays a critical role in our organization servingas the primary point of contact for our customers. They areresponsible for delivering exceptional customer service andensuring that all inquiries and issues are addressed promptly andeffectively contributing to overall customer satisfaction...


  • Delhi, Delhi, India Customer Compass Full time

    Customer Solutions SpecialistAt Customer Compass, we're on a mission to deliver exceptional customer experiences. As a Customer Solutions Specialist, you'll play a vital role in helping us achieve this goal.About the RoleWe're seeking a highly motivated and customer-focused individual to join our team. As a Customer Solutions Specialist, you'll be...


  • Delhi, India Customer Compass Full time

    Job Title :Customer Solutions SpecialistLocation : RemoteCompany : Customer CompassJob Type : Full-Time, PermanentShift Timing : Rotational (Day/Night with 9 hours login)About the Company:Customer Compass is a booming one-stop customer support solutions company, empowering clients across USA, Canada, Australia, and beyond to deliver exceptional customer...

  • Customer Service

    5 months ago


    New Delhi, India WSNE Consulting Pvt.. Ltd. - IT Full time

    Interface with customers via inbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and providing best in industry customer service. Roles & Responsibilities:- o Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. o Clarify customer requirements; probe for and...

  • Client Support ociate

    2 months ago


    New Delhi, India Pretech Corporation Full time

    The Client Support Associate plays a crucial role in ensuring customer satisfaction by providing exceptional support and assistance to clients. They serve as the primary point of contact for addressing customer inquiries resolving issues and maintaining positive client relationships. This role is integral to the organizations success as it directly impacts...

  • Client Support ociate

    4 weeks ago


    new delhi, India Pretech Corporation Full time

    The Client Support Associate plays a crucial role in ensuring customer satisfaction by providing exceptional support and assistance to clients. They serve as the primary point of contact for addressing customer inquiries resolving issues and maintaining positive client relationships. This role is integral to the organizations success as it directly impacts...

  • Client Support ociate

    2 weeks ago


    new delhi, India Pretech Corporation Full time

    The Client Support Associate plays a crucial role in ensuring customer satisfaction by providing exceptional support and assistance to clients. They serve as the primary point of contact for addressing customer inquiries resolving issues and maintaining positive client relationships. This role is integral to the organizations success as it directly impacts...


  • New Palasia, Indore, Madhya Pradesh, India Taskup Corporate Service Pvt. Ltd. Full time

    **Job Title**: Customer Support Executive **Location**:Indore **Job Summary**: **Key Responsibilities**: - Address customer inquiries and resolve issues. - Provide product/service information. - Document interactions and follow up on resolutions. - Collaborate with other teams to handle complex issues. **Requirements**: - Ability to clearly concisely...


  • New Delhi, India Parcelit Supply Chain Full time

    Improve customer service experience, create engaged customers and facilitate organic growth - Take ownership of customers issues and follow problems through to resolution - Set a clear mission and deploy strategies focused towards that mission - Develop service procedures, policies and standards - Keep accurate records and document customer service actions...

  • Client Support ociate

    2 months ago


    New Delhi, India Pretech Corporation Full time

    The ClientSupport Associate plays a crucial role in ensuring customersatisfaction by providing exceptional support and assistance toclients. They serve as the primary point of contact for addressingcustomer inquiries resolving issues and maintaining positive clientrelationships. This role is integral to the organizations successas it directly impacts...


  • New Delhi, India Hindustan Recruitment Services Pvt. Ltd. Full time

    Hello everyone, Hindustan Recruitment Services Pvt. Ltd. is having urgent requirement for the the top digital technology services industry for the below mentioned profile **Job Title**: Customer Service Executive **Location**:Jasola, Delhi, New Delhi **About this profile**: As a Customer Service Executive, the key responsibility will involve addressing...


  • New Delhi, India Hindustan Recruitment Services Pvt. Ltd. Full time

    Hello everyone, Hindustan Recruitment Services Pvt. Ltd. is having urgent requirement for the the top digital technology services industry for the below mentioned profile **Job Title**: Customer Service Executive **Location**:Jasola, Delhi, New Delhi **About this profile**: As a Customer Service Executive, the key responsibility will involve addressing...


  • New Delhi, India RankBloc Services Full time

    Company OverviewRankBloc Services is a leading digital marketing company that specializes in boosting rankings and elevating our clients' digital identity. Our goal is to translate clicks into customers and conversations into conversions. With a team of talented professionals and a commitment to digital excellence, we help our clients reach their full...


  • New Delhi, India Alstone Manufacturing Pvt. Ltd. Full time

    **Responsibilities**: - Maintain an updated knowledge of the organization's products, services, and customer service policies - Document customer interactions when necessary, compiling documents and forwarding information to interested parties - Explain simply and clearly in response to customer questions and check for customer understanding and...


  • New Delhi, India ShipGlobal Full time

    **Customer Service Representative Responsibilities**: - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer interactions, transactions, comments, and...


  • New Delhi, India Hindustan Recruitment Full time

    Company OverviewHindustan Recruitment is a leading provider of professional services, specializing in staff augmentation, human resourcing, contract hiring, and permanent hiring. With our nationwide network of recruitment experts, we work closely with our customers to meet their staffing needs.Job OverviewWe are seeking a Customer Service Representative who...


  • New Delhi, India AdLogiQ Digital Private Limited Full time

    **Roles & Responsibilities**: - Client Servicing: Interacting with clients from Transport / logistics segment and servicing them for their day to day requirements. - Operations: Managing operations related activities, stock management and coordinating with team internally. - Business Acumen and Customer Retention. - Develop strong strategic relationship...


  • New Delhi, India Ls Hireman consulting Pvt Ltd Full time

    Roles & Responsibilities: - Handling inquiries / complaints from customers, targeting the satisfactory closure. - Developing relationship with premium clients, thus enhancing the business. - Providing help and advice to customers using the organization’s product or services. - Revert to the clients thus confirming the service. - Collaborate with the...