Senior Associate

What we want to accomplish and why we need you?  Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore.  As we continue to scale, we’re looking for a passionate and detail-oriented Senior Executive – HR Operations & HRBP to join our People Team. This role is critical in driving seamless HR operations, supporting employee lifecycle management, and partnering with business leaders to enhance employee engagement and performance. If you thrive in a fast-paced, dynamic environment and love building people-first processes, this is the role for you. What will you do every day? Lead new employee orientation, onboarding and L&D (Learning & Development) initiatives company-wide. Facilitate the adoption and improvement of HR programs, policies, and processes to enhance our overall employee experience. Own background verification to conduct thorough and efficient post-employment screenings and manage discrepancies if any. Work closely with cross-functional teams like marketing for employer branding initiatives. Develop and implement employee engagement initiatives to foster a positive work environment. Plan and execute various engagement activities, such as team-building events, recognition programs, and in-office engagement. Conduct regular check-ins with employees to gauge their satisfaction and address any concerns or grievances proactively. Foster an open and supportive environment for employees to share feedback and suggestions. Manage the exit process for departing employees, including conducting exit interviews and processing necessary formalities to ensure a smooth transition and maintain positive relationships with exit employees. Support internal and external audits related to HR processes and data. Assist in the implementation and management of performance management processes, and 360-degree feedback processes. Oversee the administration and management of G Suite and Slack tools. Ok, you're sold, but what are we looking for in the perfect candidate?  Bachelor's degree in Human Resources or related field. 2-4 years of experience in HR roles.  Strong knowledge of HR processes, including but not limited to onboarding, performance management, and exit formalities. Proficient in using G Suite and Slack tools for HR purposes. Excellent communication and interpersonal skills. Strong problem-solving and conflict-resolution abilities. Ability to maintain confidentiality and handle sensitive information. Proactive approach to identifying and addressing HR issues. Submit Your Application You have successfully applied You have errors in applying Apply With Resume * First Name* Middle Name Last Name* Email* Gender* Mobile* Notice Period* Your current Location* This role is based out of our Mumbai office, are you willing to relocate if not already in Mumbai?* You Total years of experience?* Current CTC (Fixed + Variable)* Expected CTC * Haptik's Privacy Policy I give my consent to process my personal information for recruitment purposes and accept Haptik’s Privacy Policy* { "@context" : " "@type" : "JobPosting", "url" : " "title" : "Senior Associate - People & Culture", "description" : "What we want to accomplish and why we need you?  Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore.  As we continue to scale, we’re looking for a passionate and detail-oriented  Senior Executive – HR Operations & HRBP  to join our People Team. This role is critical in driving seamless HR operations, supporting employee lifecycle management, and partnering with business leaders to enhance employee engagement and performance. If you thrive in a fast-paced, dynamic environment and love building people-first processes, this is the role for you. What will you do every day? Lead new employee orientation, onboarding and L&D (Learning & Development) initiatives company-wide. Facilitate the adoption and improvement of HR programs, policies, and processes to enhance our overall employee experience. Own background verification to conduct thorough and efficient post-employment screenings and manage discrepancies if any. Work closely with cross-functional teams like marketing for employer branding initiatives. Develop and implement employee engagement initiatives to foster a positive work environment. Plan and execute various engagement activities, such as team-building events, recognition programs, and in-office engagement. Conduct regular check-ins with employees to gauge their satisfaction and address any concerns or grievances proactively. Foster an open and supportive environment for employees to share feedback and suggestions. Manage the exit process for departing employees, including conducting exit interviews and processing necessary formalities to ensure a smooth transition and maintain positive relationships with exit employees. Support internal and external audits related to HR processes and data. Assist in the implementation and management of performance management processes, and 360-degree feedback processes. Oversee the administration and management of G Suite and Slack tools. Ok, you're sold, but what are we looking for in the perfect candidate?  Bachelor's degree in Human Resources or related field. 2-4 years of experience in HR roles.  Strong knowledge of HR processes, including but not limited to onboarding, performance management, and exit formalities. Proficient in using G Suite and Slack tools for HR purposes. Excellent communication and interpersonal skills. Strong problem-solving and conflict-resolution abilities. Ability to maintain confidentiality and handle sensitive information. Proactive approach to identifying and addressing HR issues. 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