Process Analyst Quality Optimization

3 weeks ago

Delhi, India Technip Energies Full time
We are hiring for Process Analyst Quality Optimization Role based at our Noida OfficePOSITION DUTIES

• Responsible to define and maintain process in line with the ITIL framework.• Responsible to define IDS Process Governance and ensures adherences• Evaluate, understand and analyze the process regularly for any deviation and improvements if any.• Interact with IDS SMEs directly to understand their process needs, and guides to integrate them into ITIL processes.• Supports the creation, design, and implementation of new and revised processes to ensure they are aligned with Organization Objectives and Guidelines.• Create a process inspection methodology aligned to key measurements.• Responsible to maintain the IDS section of GBPMS• Responsible to ensure compliance of GBPMS processes with Corporate Quality• Interacts with Corporate Quality in all matters relating to GBPMS and Quality Documentations• Performs data gather, root cause analysis and performance trending to develop appropriate process changes• Develop gap analysis with leaders and identify opportunities and initiatives• Responsible to process, analyze, and manage publication of management information, audit, and reporting the timely tracking, coordination, and communication of process-related information• Responsible for identifying areas of improvement, developing process maps, and recommending changes to improve efficiency and effectiveness• Communicates and Publicize document issuance• Responsible to organize and run the Process Document review meetings with IDS GBPMS Steering Committee in accordance to IDS Process GovernancePOSITION REQUIREMENTSQualifications (Educational/Professional):-

• Bachelor’s Degree in Technology, Computer Science, MIS or related field.• Certified ITIL Expert or at least 2 Intermediate modules Foundation certification or equivalent experience.Knowledge/Skills:• An organized, detail-oriented individual with strong communication, inter-personal and presentation skills.• Experience with Business Process Management Systems• Solid understanding of Process mapping, modelling and Process improvement• Ability to develop and present decision-briefings to senior leadership.• Experience/expertise/exposure to other related frameworks and standards like ITIL v4, ISO 9001, Six Sigma, COBIT, CMMi SVC etc.• Should have assessment/auditing skills.• Solid understanding of project management principles.• Solid understanding of software development lifecycle (SDLC) principles.• Solid understanding of how various technologies fit together to deliver enterprise IT services.• Strong understanding of IT infrastructure and networking concepts.• Strong technical writing skillsExperience:• 4+ Years professional IT experience on Business Process Management Systems• 2+ years of experience working in large-scale IT organizations.• 2+ years Business Analytics experience.• Experience managing multinational, multi-cultural teams (desirable).Personal Attributes:• Critical thinking and problem-solving abilities.• Ability to work independently and as a team player.• Attention to detail; ability to manage multiple projects with competing demands for resources.• Strong work ethic with the ability to complete tasks and deliverables under tight deadlines while maintaining flexibility.• Able to accommodate flexible working hours is an added advantage.• Excellent verbal and written communication skills.• Ability to successfully navigate and operate in a multinational, multicultural environment.• Ability to document and communicate complex concepts in a user-friendly and audience-appropriate fashion, to all levels of the organization from line level, to management and executive teams.• Excellent skills leading and facilitating meetings via video/audio conferencing or other means of electronic communication.• Proven interpersonal and verbal communication skills are required including excellent customer relationship skills.

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