Quality Analyst
Found in: Whatjobs IN C2 - 2 weeks ago
Job description
Role and Key Responsibilities:
Job description
Quality Analyst (US Banking Voice/ non Voice process) Monitors, evaluates and audits inbound
Meet departmental productivity requirements
Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation.
Participate in internal quality audits and designed to improve overall contact quality and recommend changes.
Maintain strong program knowledge base, basic understanding of client products, services and/or program strategies.
Contribute to maintaining forms and legends documents.
Key skills & knowledge:
Excellent knowledge on business understanding of Banking Terminology
Graduate degree with 2 – 5 years of experience is mandatory
Should be a QA in US banking process on papers is must(fraud/dispute)
Strong attention to detail.
Self-starter, sense of urgency and works well under pressure.
Demonstrated ability to multi-task and meet timelines or deliverables.
Proficient in Microsoft Office.
Strong communication skills, both written and verbal
Should be ready to work in shifts
-Noida
Communication Skill
for Rotation Shift and rotation Offs with 5 days working
shifts
cab facility
Interested Candidate can Share there resume at
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