Assistant Manager

2 days ago


Gurugram, India SBI Card Full time

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's in it for YOU

  1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees

  2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees

  3. Dynamic, Inclusive and Diverse team culture

  4. Gender Neutral Policy

  5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits

  6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for managing Delivery RTO operations and destruction workflows, ensuring all undelivered shipments are efficiently returned and disposed of as per compliance standards. I coordinate with logistics teams, oversee documentation processes, and implement environmentally conscious destruction protocols to maintain operational excellence.

Role Accountability

  1. Manage the return of undelivered credit cards to the bank, ensuring compliance with regulatory requirements.

  2. Coordinate with courier services, postal authorities, and internal stakeholders to facilitate the return process.

  3. Track and monitor RTO rates, identifying areas for improvement and implementing process enhancements.

  4. Ensure accurate and timely updating of card status in internal systems.

  5. Oversee the destruction of expired, damaged, or obsolete credit cards, ensuring compliance with regulatory requirements.

  6. Coordinate with destruction vendors and internal stakeholders to facilitate the destruction process.

  7. Verify the destruction of cards, ensuring that all sensitive information is securely erased.

  8. Maintain accurate records of destroyed cards, including certification of destruction.

  9. Continuously review and improve RTO and destruction processes, identifying opportunities for efficiency gains and cost savings.

  10. Collaborate with internal stakeholders to implement process enhancements and ensure compliance with regulatory requirements.

  11. Track and analyze key performance indicators (KPIs) for RTO and destruction processes, including return rates, destruction volumes, and compliance metrics.

  12. Provide regular reporting to management, highlighting trends, issues, and areas for improvement.

Measures of Success

  1. Minimum of return of undelivered credit cards to the bank, ensuring compliance with regulatory requirements.

  2. Coordinate with courier services, postal authorities, and internal stakeholders to facilitate the return process.

  3. Track and monitor RTO rates, identifying areas for improvement and implementing process enhancements.

  4. Ensure accurate and timely updating of card status in internal systems

  5. Destruction process should be online, Also Maintain accurate records of destroyed cards, including certification of destruction.

  6. Zero Error is destruction process.

Technical Skills / Experience / Certifications

  1. Understanding of CEMS - embossing systems

  2. Understanding of card personalization technology and vendors Management

Competencies critical to the role

  1. Analytical Ability

  2. Aptitude to respond to challenging and ambiguous environment

  3. Ability to synergies capabilities across functions to achieve common goals

Qualification

Graduate in any relevant discipline

Preferred Industry

FSI



  • Gurugram, India PROMAYNOV ADVISORY SERVICES PRIVATE LIMITED Full time

    JOB DESCRIPTION Position: Experience: Statutory Audit post UG - Any graduate PG - Chartered Accountant Manage and supervise the execution of external audit engagements of various clients Should be able to manage large, medium scale multi-location assignments Aid in the identification of business development as well as help expand the client base by...

  • Assistant Manager

    2 days ago


    Gurugram, India Holiday Inn Full time

    Duties and responsibilities Financial returns: Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increasing productivity. Assists in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget. Assists in the preparation...

  • Assistant Manager

    2 days ago


    Gurugram, India Sterlite Full time

    : Assistant Manager - ESGDate:25 Aug 2025 Location:Gurugram, India Company:Sterlite Power Transmission Limited Purpose of Role Aligning ESG goals with corporate objectives, engaging stakeholders, and ensuring that sustainability considerations are integrated into all aspects of the business. Create guidelines, checklists, policies, procedures, and other...

  • Assistant Manager

    2 days ago


    Gurugram, India UNIQLO Full time

    Company Description UNIQLO, a brand of Fast Retailing Co., Ltd., embodies Japanese values of simplicity, quality, and longevity, offering LifeWear – clothing that combines modern elegance with thoughtful design. UNIQLO focuses on creating accessible and affordable apparel that enhances people's lives through continuous innovation. Fast Retailing, with its...


  • Gurugram, India celeckt Full time

    JOB TITLE : Management Assistant LOCATION : Gurgaon ABOUT THE COMPANY At NRI SUPPORT, we don't just deal in real estate, we craft refined living experiences. We specialize in the luxury real estate segment, offering bespoke property solutions to Non-Resident Indians (NRIs) and discerning domestic clients. Our deep understanding of the evolving real estate...

  • Assistant Manager

    2 days ago


    Gurugram, India JLL Full time

    JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they...

  • Assistant Manager

    2 days ago


    Gurugram, India Flight Simulation Technique Centre Full time

    Business Development Support Assist the Head BD in identifying new business opportunities and building a strong client pipeline. Conduct market research and competitor analysis to support strategy formulation. Maintain updated databases of prospective clients, airlines, corporate accounts, and training leads. Client Relationship Management Coordinate with...

  • Assistant Manager

    2 days ago


    Gurugram, India Marks and Spencer Full time

    Job Purpose: As an Assistant Manager - Finance & Accounts, Primary responsibility will be to manage and oversee the internal financial controls (IFC) framework, conducting risk assessments, documenting internal controls, testing effectiveness, developing remediation plans for deficiencies, coordinating with stakeholders, providing training, and ensuring...

  • Assistant Manager

    5 days ago


    Gurugram, India KG Engineering And Consultancy Full time

    Job Description Title: Assistant Manager / Senior Engineer Tower Design Department: Design Level: JML Location: Gurugram Reporting to: Lead TL Design ROLE DESCRIPTION (POSITION SUMMARY) The role holder is accountable for for assisting in the design, analysis, and optimization of high-voltage transmission towers. The role involves working closely with...


  • Gurugram, India Webfynd Digital Full time

    Company Description Webfynd Digital is a boutique marketing agency with over a decade of experience, committed to promoting organic growth, transparency, and simplifying the digital landscape. Grounded in the understanding of human behavior and leveraging valuable insights, we craft strategies with precision and authenticity. Our mission is to help clients...