Front Office Executive

4 weeks ago


ranchi, India Radisson Blu Ranchi Full time

Manages
the operation of the front office and related areas during assigned shifts 

Creates
the first impression by supervising the door, bell, parking, concierge and
front office areas.


Participates
in the development and implementation of processes and procedures for assigned
departments which support achievement of service and financial goals.


Participates
in the preparation of the annual budget; monitors achievement of budget and
takes corrective steps as appropriate.


Prepares
and analyses reports in order to develop an informative database for decision
making and to communicate upcoming business through the hotel.


Analyses
business forecasts and schedules accordingly.


Ensures
that front desk handles billing and cash in accordance with hotel’s standards.


Plans and
co-ordinates hotel housing activities by working closely with Sales, Catering,
Housekeeping and other departments.


Ensure
seamless transition during shift changes by developing and implementing
processes for shifts to communicate with one another.


Maintains
and co-ordinates the operations of hotel departments in conjunction with or in
the absence of supervisory personnel within each department.  Takes corrective action whenever possible and
prudent to do so.





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