Manager Quality/Sr. Manager Quality
2 weeks ago
Hi,We are hiring for a Manager Quality/Sr. Manager Quality role. Please find the below Key tasks and responsibilities for the same:Job Description:Exp level - 12years+ Work Model - WFODevelop, implement, and maintain quality assurance (QA) policies, procedures, and standards. Monitor, evaluate, and report on agent-customer interactions using various performance metrics (e.g., CSAT, FCR, AHT, NPS, QA scoring). Design and execute QA audits; analyze trends and recommend improvements. Manage a QTL and QAs and drive their performance Deliver actionable feedback and coaching to agents and team leaders on quality and compliance. Partner with operations, training, and workforce management teams to align on quality goals and share insights. Set quality benchmarks and continuously review processes and scripts for improvement. Generate reports and present findings on quality performance to leadership; establish action plans as needed. Stay current on the industry best practices and evolving customer expectations. Ensure compliance with regulatory and organizational standards. Qualifications Bachelor’s degree or equivalent experience in business, communications, or a related field. Excellent analytical and problem-solving abilities. Proven expertise in designing and managing QA frameworks and calibration sessions. Strong coaching, communication, and interpersonal skills. Proficient with QA software and reporting tools. Detail-oriented, with a commitment to accuracy and process improvement. Experience with regulatory and compliance standards for call centers preferred. Desirable Skills Lean, Six Sigma, or similar process improvement certification. Familiarity with speech/text analytics tools.
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Manager Quality/Sr. Manager Quality
4 weeks ago
New Delhi, India HCLTech Full timeHi,We are hiring for a Manager Quality/Sr. Manager Quality role. Please find the below Key tasks and responsibilities for the same:Job Description:Exp level - 12years+ Work Model - WFODevelop, implement, and maintain quality assurance (QA) policies, procedures, and standards. Monitor, evaluate, and report on agent-customer interactions using various...
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Zonal Manager
2 weeks ago
New Delhi, India Quality Thought Infosystems Full timeQTST – Quality Thoughts School of Technology About QTST QTST aims to be a modern 21st-century learning hub that equips students with the clarity, confidence, and practical skills needed to build successful tech careers. We bridge the gap between education and real industry demands through industry-focused training, hands-on learning, personal mentorship,...
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Outbound Sales Manager
7 hours ago
Delhi, Delhi, India Travels Manager Full timeRole & responsibilitiesTravels Manager is hiring a Destination Expert International (B2C Sales) for its Delhi office. The role involves handling inbound international holiday enquiries, creating customised travel packages, and converting leads into confirmed bookings for destinations like Maldives, Bali, Vietnam, Thailand, Dubai, and Singapore.Preferred...
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Tax Associate
2 weeks ago
New Delhi, India GST Manager Full timeJob Description – Tax Associate(Chennai)About GST Manager:GST Manager (www.gstmanager.com) is a fast-growing financial and compliance services company specializing in GST, accounting, and taxation support for businesses across India. We manage end-to-end GST compliance, litigation, departmental representation, and advisory services. With a rapidly...
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Home Manager
2 weeks ago
New Delhi, India Home Manager for Residential Full timeJob Description: Home Manager Position Title: Home Manager Location: Residential Premises Employment Type: Full-Time (flexible hours, including weekends when required)1. Position Overview The Home Manager is responsible for overseeing the entire household operations, ensuring smooth functioning, coordination, and maintenance of the residence. The role...
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Home Manager
2 weeks ago
New Delhi, India Home Manager for Residential Full timeJob Description: Home Manager Position Title: Home Manager Location: Residential Premises Employment Type: Full-Time (flexible hours, including weekends when required)1. Position Overview The Home Manager is responsible for overseeing the entire household operations, ensuring smooth functioning, coordination, and maintenance of the residence. The role...
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Chief Manager – Quality
3 weeks ago
Delhi, India Axis Max Life Insurance Limited Full timeJOB SUMMARY Responsible for managing Quality for distribution channels, for driving Business Excellence based projects and initiatives for home office and field teams. Key deliverable areas will be Project Delivery using Lean Six-Sigma, Design Thinking, Project Management, Process Excellence, Business Process Management, Training and building QDNA. KEY...
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Quality Manager
4 weeks ago
New Delhi, India Talent Toppers Full timeWe have an opening for the Quality Manager in our BPS insurance team.About the RoleDefine, document, and ensure standardized processes, methodologies, and controls to deliver high-quality services and reduce risks.Experience Range - 14+ Years. Location - Noida Work Mode - Hybrid Shift Timing - 5 PM - 2.30 AMResponsibilitiesConduct reviews and assessments to...
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Quality Manager
7 days ago
New Delhi, India Testbook Full timeAbout Testbook :The fastest-rising startup in the EdTech space, focused on Engineering and Government Job Exams and with an eye to capture UPSC, PSC, and international exams. Testbook is poised to revolutionise the industry. With a registered user base of more than 6.5 Crore students, more than 750 crore questions solved on the WebApp, and a knockout Android...
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Quality Manager
7 days ago
New Delhi, India Testbook Full timeAbout Testbook :The fastest-rising startup in the EdTech space, focused on Engineering and Government Job Exams and with an eye to capture UPSC, PSC, and international exams. Testbook is poised to revolutionise the industry. With a registered user base of more than 6.5 Crore students, more than 750 crore questions solved on the WebApp, and a knockout Android...
