Design Specialist

3 weeks ago

gurugram, India WeddingWire India Full time

WHAT WE DO MATTERS:

Here at The Knot Worldwide, we believe in doing work that matters. In 15 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, The Bash, The Bump, How They Asked, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. From the proposal to creating a home, and starting a family together, we’re there for every step of the journey. Our couples, customers and business partners depend on us. They're all in. So are we.


ABOUT THE ROLE AND OUR TEAM:


Are you obsessed with amazing designs and excellent customer service? Are you goal-oriented, self-driven and thrilled by the pursuit of making sure details are all in place? If yes, read on The Knot Worldwide is looking to add Design Specialists to our growing department. You will partner with our team members that focus on Stationery, Gifts, Favors and all things related to our e-commerce offerings across our many websites to assist customers in personalizing their wedding experience as they purchase or use our product offerings. Team members are located near local TKWW offices as well as in remote office locations. Stellar design detail, strong communication, ability to work as part of a team, and quick problem-solving skills are a must.


RESPONSIBILITIES:


  • Check with customers to finalize stationery designs
  • Edit the designs to the customer's specifications and help them resolve queries regarding their order and its details
  • Ability to work in Roster setup either Sunday-Thursday or Tuesday-Saturday
  • Create and send proofs to customers in a timely manner
  • Create print-ready files for customer designs
  • Demonstrate your ability to provide great customer service in quality and timeliness and adhere to high quality work product and production standards at all times
  • Communicate thoroughly with customers, tech teams and other team members
  • Assist difficult customers or situations with a calm and professional demeanor
  • Continually learn new products and stay up to date with product releases to more accurately assist clients that contact us
  • May assist larger CX team with phones, chats, and emails beyond design work, based on business need
  • Position may require working hours to align with multiple time-zones, depending on business need
  • Print design knowledge and experience
  • Familiarity with CRM systems and practices
  • Proficiency with Google Suite tools, preferred


Experience Required :

  • Graduate from a recognized institute/university
  • 2-3 years of relevant professional experience in graphic designing

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