Transition Manager, OneSource

7 days ago

Gurugram, India JLL Full time

Key Responsibilities

Account Management & Client Success

  • Program Management: Lead and execute comprehensive account launch strategies for new clients onboarding to the OneSource platform
  • Stakeholder Management: Coordinate with internal and external stakeholders throughout the account onboarding process to ensure smooth transitions
  • Client Support Planning: Develop and implement structured 3-month support plans tailored to newly onboarded accounts to maximize adoption and success
  • Client Satisfaction Monitoring: Conduct quarterly client satisfaction surveys and implement improvement strategies based on feedback

Marketing & Communications

  • Content Creation: Develop engaging newsletters for OneSource platform users and stakeholders
  • Social Media Management: Execute social media promotion strategies to increase OneSource platform visibility and engagement
  • Marketing Materials: Create and maintain communication collaterals and marketing materials for OneSource initiatives

Financial Management & Reporting

  • Financial Reconciliation: Perform monthly reconciliation of OneSource financials to ensure accuracy and compliance
  • Financial Reporting: Prepare and submit comprehensive financial reports to the Finance department
  • Internal Reporting: Maintain and update internal reporting structures and tracking systems
  • Transaction Oversight: Ensure accountability for all transaction closures on OneSource from a Procure-to-Pay (P2P) perspective

Project Management

  • Central Projects: Lead and contribute to various central projects that support OneSource platform enhancement and business objectives

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