Client Partner
7 hours ago
Skillset : Client Partner
Experience : 15 - 20 Years
Job Location : Mumbai
Focus on Customers
- Responsible for customer relationship management across the entire account in the region (all offerings). Ensures and drives customer satisfaction through delivering on all commitments, bringing new ideas and innovation, and becoming a trusted partner to the Insurance clients.
- Establishes and personally maintains proactively strong professional relationships and credibility with key IT and business executives in the corporate account at the CXO level.
- Focuses on senior business management challenges and strategies and is the trusted advisor with the account
- Is the business partner to account and "extension" of the customer's executive management team.
- Maintains high-level of customer loyalty and builds trust and integrity, as indicated in company conducted surveys and reports.
- Leverages existing engagements to grow new business with opportunities that result in on-going profitable revenue growth for the company.
- Leverages the full company portfolio to add significant value to customer's business, continuously improve account profitability for the company and expand the company's share of wallet of the customer spent.
Seize the Market
- Responsible for profitable growth of the account across all offerings. Leads the strategic planning and growth framework. Partners with others across the organization to develop and deliver YOY growth results. Coordinates with operational support and sales teams to ensure customer intimacy.
- Builds, monitors and orchestrates sales pipeline activities to advance, invest in or divest of opportunities; focuses on generating new and break-through initiatives and secures client and company support to pursue strategic programs and projects.
- Nurtures new opportunities that move the customer relationship up the stack to extend our share of wallet at the account representing the entire company portfolio of products and services to generate profitable growth.
- Understands the client's overall business to engage in solutions across the customer portfolio
- Proactively helps shape the client's business and IT strategy.
- Builds long-term growth opportunities and leverages account planning processes and tools
Regards,
Bala
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