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Business Operations Manager
4 weeks ago
Shared services COE unit of a leading distributor of medical devices & technical services provider in Africa.
The key aspects of the role :
The Operations Manager is responsible and accountable for the planning, purchase order management, procurement, supplier management and customs clearance process for the Zambian operations.
Develop and implement business strategies to improve efficiency and effectiveness. This includes analyzing trends, identifying opportunities for improvement, and setting long-term goals.
Team Management: Lead and supervise various team members. This involves recruiting, training, and evaluating staff to ensure high performance.
Process Optimization: Analyze existing processes and workflows to identify bottlenecks and inefficiencies. Implement changes to optimize operations, reduce costs, and improve overall productivity.
Resource Management: Optimize the allocation and utilization of resources, including personnel, technology, and finances. Ensure that projects are completed on time and within budget.
Performance Monitoring: Establish key performance indicators (KPIs) and regularly monitor departmental performance. Create reports and present findings to senior management, offering data-driven recommendations for improvement.
Compliance and Risk Management: Ensure that all operations comply with industry regulations and standards. Identify potential risks and develop mitigation strategies to protect the organization's interests.
Customer Experience: Collaborate with sales and sales order processing teams to enhance the customer experience. Address customer complaints and feedback to improve service delivery.
Technology Integration: Oversee the implementation of new technologies and systems that enhance business operations.
Stakeholder Communication: Maintain effective communication with various internal and external stakeholders. Foster a collaborative environment to achieve common goals.
The person for the role
The ideal candidate for the role is someone with about 8 to 10 years experience in a supply chain shared services organization, managing a team and deliverables including the account management for the client.
Analytical Thinking: Ability to analyze complex data, identify trends, and make informed decisions. This is crucial for optimizing processes and improving overall efficiency.
Leadership: Strong leadership skills to manage and motivate teams effectively. This includes conflict resolution, performance management, and team building.
Project Management: Proficiency in project management methodologies and tools to plan, execute, and oversee projects. Ensure that projects are completed within scope, time, and budget constraints.
Communication: Excellent verbal and written communication skills to convey information clearly and persuasively. Ability to interact with various stakeholders and foster collaborative relationships.
Financial Acumen: Understanding of financial principles and the ability to manage budgets, forecast financial performance, and optimize resource allocation.
Problem-Solving: Strong problem-solving skills to address operational challenges and implement effective solutions.
Technology Proficiency: Familiarity with various business software and tools, including ERP systems, CRM software, and data analytics platforms.
Adaptability: Ability to adapt to changing business environments and stay updated with industry trends and best practices.
Attention to Detail: Keen attention to detail to ensure accuracy in data analysis, reporting, and process optimization.
A great learning opportunity for people looking to build their expertise in the Supply Chain operations.
Sounds like a fit? Please apply.
