Quality Assurance Analyst

4 weeks ago

Ahmedabad, India Micro Orbit Full time

JOB DESCRIPTION

QUALITY ANALYST

Job Summary:

Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre associates who deal with our existing and potential customer. The QA will monitor inbound and outbound call and emails responses to assess associate's demeanour, technical accuracy, Sales performance, and conformity to company policies and procedures.

Precise Information

  • Job Title: Quality Analyst
  • Work Location: Ahmedabad (Gujarat), INDIA
  • Operations: UK and Canada
  • Work Schedule: Mon to Fri

Responsibilities:

  • Participates in design of call monitoring formats and quality standards.
  • Performs call monitoring and provides trend data to site management team.
  • Uses quality monitoring data management system to compile and track performance at team and individual level.
  • Performs monitors of customer email responses.
  • Participates in customer and client listening programs to identify customer needs and expectations.
  • Provides actionable data to various internal support groups as needed.
  • Coordinates and facilitates call calibration sessions for call centre staff.
  • Provides feedback to call centre team leaders and managers.
  • Prepares and analyzes internal and external quality reports for management staff review.
  • Perform other duties as assigned.

Required Skills:

  • 2-3 years Call Centre Experience
  • Bachelor Degree a plus
  • Excellent verbal, written and interpersonal communication skills;
  • Outstanding sales skills and dedication to providing exceptional customer care;
  • Must be self-motivator and self-starter
  • Focus on quality and Sales
  • Exceptional listening and analytical skills
  • Solid time management skills
  • Must be able to effectively deal with people at all levels inside and outside of the Company
  • Creative ability & writing proficiency
  • Ability to multitask and successfully operate in a fast paced, team environment.

Interested Candidate Apply now, share resume on or Call / WhatsApp on

Regards,

Farha Khan

Sr. Talent Acquisition

Job Types: Full-time, Permanent

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off
  • Provident Fund

Experience:

  • Qualitative analysis: 2 years (Required)
  • call monitoring : 1 year (Required)
  • Call center: 1 year (Required)
  • monitoring data: 1 year (Required)

Work Location: In person

  • Quality Assurance Analyst

    24 hours ago

    Ahmedabad, Gujarat, India DevsTree IT Services Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Quality Assurance (QA) SpecialistJob Summary:We are looking for a Quality Assurance (QA) Specialist with 2-3 years of experience in the IT service industry. In this role, you will be responsible for ensuring the quality of IT services by developing and executing test plans, identifying defects, and collaborating with teams to deliver reliable and...

  • Quality Analyst

    2 weeks ago

    Ahmedabad, Gujarat, India Sufalam Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionSufalam Technologies is an IT services and solutions company based in Ahmedabad, India. We specialize in integrating and optimizing complex technologies and data to improve business outcomes. Our expertise spans custom application development, web application and development, business process outsourcing, offshore product development, and...

  • Senior Software Quality Assurance Analyst

    4 weeks ago

    Ahmedabad, India WeyBee Solutions Pvt Ltd Full time

    Company DescriptionWeyBee Solutions Pvt Ltd, established in 2019, is a leading IT services provider based in Rajkot and Ahmedabad, India. The company is dedicated to staying at the forefront of emerging technology trends, bridging gaps between technical capabilities and business strategies to foster enterprise success.Role DescriptionWe are seeking a...

  • Senior Software Quality Assurance Analyst

    4 weeks ago

    Ahmedabad, India WeyBee Solutions Pvt Ltd Full time

    Company DescriptionWeyBee Solutions Pvt Ltd, established in 2019, is a leading IT services provider based in Rajkot and Ahmedabad, India. The company is dedicated to staying at the forefront of emerging technology trends, bridging gaps between technical capabilities and business strategies to foster enterprise success.Role DescriptionWe are seeking a...

  • Automation Quality Analyst

    4 weeks ago

    Ahmedabad, India Sufalam Technologies Full time

    Company Description Sufalam Technologies, based in Ahmedabad, India, is a leading IT services and solutions provider. We integrate and optimize complex technologies and data to improve business results. With a deep technology expertise, real-world business experience, and proven methodologies, we help clients achieve their strategic objectives and drive...

  • Quality Assurance Engineer

    1 week ago

    Ahmedabad, Gujarat, India JigNect | Software Testing Company Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: QA EngineerExperience: 3 -5 yearsShift: General/Night ShiftCompany: JigNect Technologies Pvt. Ltd.Location: AhmedabadAbout UsJigNect Technologies Pvt. Ltd. is a leading provider ofsoftware quality assurance and testing services. We employ cutting-edge testing strategies and advanced tools to deliver customized QA solutions that exceed client...

  • Quality Assurance

    1 week ago

    Ahmedabad, India 7Span Full time

    Job Title: **Quality Assurance Engineer (Manual and Automation)** Job Summary: **Responsibilities**: Collaborate with software developers and product owners to understand the product requirements and design test cases to validate the functionality of the software products- - Develop and maintain test automation scripts using programming languages such as...

  • Quality Assurance Quality Control

    4 weeks ago

    Ahmedabad, India Unnati Submersible Pumps Full time

    Company Description At Unnati Pumps Pvt. Ltd., our objective is to deliver durable, high-performance, and cost-effective products to our clients. Established in 1969 as an ISO:9002 company, we are globally recognized for our quality submersible pumps and motors, manufactured to meet international standards. With years of experience, we ensure high-end...

  • Quality Assurance Engineer

    2 weeks ago

    Ahmedabad, India UMABOY Full time

    Job Title: Quality Assurance (QA) Engineer/ExecutiveExperience : 6 months - 3 yearonly for fresher and entry level candidatesalary :15k- 25k pm (apply only if this is acceptable)location :AhmedabadJob Summary:We are seeking a detail-oriented and quality-focused QA Engineer/Executive to join our team. The successful candidate will be responsible for...

  • Quality Assurance Engineer

    2 weeks ago

    Ahmedabad, India UMABOY Full time

    Job Title: Quality Assurance (QA) Engineer/ExecutiveExperience : 6 months - 3 yearonly for fresher and entry level candidatesalary :15k- 25k pm (apply only if this is acceptable)location :Ahmedabad Job Summary:We are seeking a detail-oriented and quality-focused QA Engineer/Executive to join our team. The successful candidate will be responsible for...