Inbound Voice Process

3 weeks ago


chennai, India Wizaltia Hr Solutions Full time
Inbound Officer / VKYC Officer Job Role:
  • Answer inbound calls and assist customers with their Queries/Requests/Complains.
  • Raise Requests & Complaints on behalf of the customer in the CRM tool.
  • Generate leads and educate customers about new products & their benefits.
  • Maintain and adhere to compliance guidelines
  • Capture problem indicators highlight and suggest improvement
  • Adherence to the monthly Score card parameters including Quality Efficiency and Accuracy
  • Maintain adequate knowledge levels on products processes and systems used Ensure sales target are met
Skills Required:
  • Excellent verbal communication skills
  • Ability to comprehend capture as well as interpret basic customer information
  • Strong customer service focus
  • Knowledge of Banking / Credit cards preferred

Work Timings: 9 hours (7 am8 pm) AND (7 am12 am)Week Off: Week offs 6 Rotational week offs per monthLanguages Required : English Hindi (Mandatory).Education : Graduates (Any stream)Fresher : 2.80 LPAExperienced : Max 4.0LPAJob Location : Karapakkam Chennai

crm,inbound lead generation,banking,customer support,english,customer service,communication,lead generation,banking relationships,hindi,verbal communication,credit cards,voice process



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