Inbound Voice Process

3 weeks ago


Chennai, India Wizaltia Hr Solutions Full time

Inbound Officer / VKYC Officer Job Role: Answer inbound calls and assist customers with their Queries/Requests/Complains. Raise Requests & Complaints on behalf of the customer in the CRM tool. Generate leads and educate customers about new products & their benefits. Maintain and adhere to compliance guidelines Capture problem indicators highlight and suggest improvement Adherence to the monthly Score card parameters including Quality Efficiency and Accuracy Maintain adequate knowledge levels on products processes and systems used Ensure sales target are met Skills Required: Excellent verbal communication skills Ability to comprehend capture as well as interpret basic customer information Strong customer service focus Knowledge of Banking / Credit cards preferred Work Timings: 9 hours (7 am8 pm) AND (7 am12 am) Week Off: Week offs 6 Rotational week offs per month Languages Required : English Hindi (Mandatory). Education : Graduates (Any stream) Fresher : 2.80 LPA Experienced : Max 4.0LPA Job Location : Karapakkam Chennai crm,inbound lead generation,banking,customer support,english,customer service,communication,lead generation,banking relationships,hindi,verbal communication,credit cards,voice process



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