NOC Engineer

4 weeks ago

noida, India EbixCash Full time

Job Positions:

Associate Support Analyst / Support Analyst

Qualification Criteria:

Engineering / BSc / BCA / MCA / MSc – Computer Science Background

Skills Requirement:

Linux, UNIX, Windows Server, Networking, RDBMS, Oracle

Job Description – NOC profile:

Network Operation Center (NOC) has the responsibility of monitoring and maintaining the ‘n’ number of server. Any System malfunctions or server went down NOC will do basic validation and try to fix the issue if not ticket will be assigned to L2 support team. We also maintain client data and perform data conversion related activities.

Roles & Responsibilities:

Good verbal & written communication skills Able to handle global customers Strong ability to diagnose server or network alerts, events or issues Should be ready to work in 24X7 environments, rotating shift & rotating Weekly Offs. Monitoring devices/services, Networks, servers & storage using Nagios, Solar Winds or Zabbix monitoring tool Quickly address the critical alerts and follow up with respective teams till the issue fix Handle L1 troubleshooting, diagnose the issue and try to resolve alerts at your end to balance work load of L2 technical support team as per procedural document. Keep a track on all unresolved incidents / tickets and follow up with different support team until the closer, within defined SLA timelines. Creating Exchanging account and Chat account for on-boarding employee. Disabling email account and other related account of an employee as per termination process Performing deployment & patches on Tomcat & WebSphere environment. Preparing Dynamic report and PPT for presentation or Weekly meeting. Conversion related activities such as Extraction, Deletion, Office duplication, Migration, Office Creation & FTP account creation using specialized tools. Taking backup of client data.

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