Zyoin Group | Technical Account Manager

3 days ago

bangalore, India Zyoin Group Full time

As a Technical Account Manager (Presales), you will be the expert in our solutions and a trusted

advisor to our clients. You will be responsible for maintaining and strengthening client relationships, as well as supporting clients through the implementation of solutions both pre and post sales. You will work closely with various teams both internally and externally to provide white glove service and support, such as technical & solution consultancy and quick troubleshooting.


 You will drive & own the POC as a technical SPOC including implementation and onboarding as Pre-sales engineer.

 You will be responsible to provide demos of capabilities along with Sales counterpart

and able to customise or data model the demo according to the clients use case.

 You will act as a liaison on technical support for existing customers and product adoption for

clients in line with pre-sales, post-sales and the renewal processes.

 Act as Face of the company to the clients to maintain the existing relationship and continue

to build the relationship with a strong trust and create value accordingly.

 Work closely across the different teams to provide prompt and professional troubleshooting for any technical challenges faced by clients.

 Ability to stand in the client and shoes and dedication to drive high level of client satisfaction

while keeping company’s integrity and sanity.

 Perform regular technical account reviews, product trainings and on-site visits to provide

insights and analytics for clients.

 Assist clients in optimising the overall solution to make customer successful using SHIELD

solutions and ensure long-term success.

 Be the trusted technical & solution advisor to our clients. Seek and work with the SHIELD

product and engineering teams to manage clients' feature request prioritization.

 Pro-actively advocate for the product adoption by identifying opportunities in which

our product can better fit with client's needs and technology.


Requirements:

 Minimum Bachelors degree in Computer Science, Computer Engineering or related field.

 Overall 6+ years of experience in total with a minimum 3 years of Technical Account

Management, Sales engineering or Support engineering experience in the B2B enterprise

Software / SaaS / payments/ Mobile industry.

 Handson experience in SDK implementation is a plus

 Hands on experience and good knowledge in HTTP, JavaScript, RESTful APIs, JSON, OAuth

and SQL.

 Strong experience in driving the integration and being a single point of contact with the

clients to drive the POC end to end.

 Strong customer focus with an ability to manage multiple priorities and perform in a fast-

paced work environment.

 Excellent written and verbal communication skills to effectively communicate and present

technical concepts to both technical and business audience.

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