Manager Employee Services
4 days ago
City : Mohali State : Punjab (IN-PB) Country : India (IN) Requisition Number: 42560 Business Title : Manager Employee Services - Global Lead Job Grade : Deputy General Manager Global Department : HR Services Role Purpose Statement : This role will be responsible for setting up, managing, and continuously improving our Colleague Services Helpdesk operations, leveraging cutting-edge digital tools such as portals, virtual agents / chatbots, and chat & call centre solutions to deliver an exceptional experience to our colleagues. Main Accountabilities : • Design, a global Colleague Services Helpdesk, including portal, virtual agents, and chat & call channels. • Lead the setup and integration of digital tools such as service portals, chatbots, and case management systems.• Develop and execute strategies for improving colleague experience through digital-first solutions enablement.• Implement consistent procedures for incident management, service requests, and problem resolution across all regions to ensure uniform quality.• Collaborate with HR Service Leads, HR, IT, Vendors (if applicable) and other business stakeholders to align colleague services helpdesk operations with organizational goals.• Ensure appropriate support for a global workforce developing staffing strategies through data insights.• Define and monitor SLAs, KPIs, and performance metrics for helpdesk operations to ensure service excellence.• Enhance capability of the team to support queries of higher complexity, while starting with Level 1 (simple), to reach advance like Level 2.• Ensure continuous documentation of operating procedures and knowledgebases to improve the effectiveness of support channels.• Ensure procedures for hand-offs between teams are simple, effective and minimize effort or loss of information.• Develop and evolve strategies to develop and increase cultural and language skills.• Coach and develop a global team of colleague service representatives and team leaders.• Drive continuous improvement through data-driven insights, root cause analysis, and automation opportunities.• Manage vendor relationships, budgets, and contracts for outsourced support services (if applicable). Education & Experience: • Bachelor’s degree in a related field (master’s preferred).• Highly desire experience in a shared services or with a services provider.• Exposure of working in a manufacturing set-up with blue-collar workforce is a plus.• Proven track record of designing and implementing Global colleague helpdesk.• Strong experience with digital HR tools, chatbots, and omnichannel service platforms.• Experience with case management systems and knowledge management solutions.• People leadership experience with a focus on coaching and developing teams.• Strong understanding of colleague experience and service design principles.• 14+ years’ experience in colleague service leadership role and HR operations. Collaborative, Respectful, InclusiveAgile, Empowered, InnovativeSafety, Sustainability, With Integrity
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Manager Employee Services
4 days ago
Amritsar, Punjab, India Bunge Full time ₹ 12,00,000 - ₹ 36,00,000 per yearCity : MohaliState : Punjab (IN-PB)Country : India (IN)Requisition Number: 42560Business Title : Manager Employee Services - Global LeadJob Grade : Deputy General ManagerGlobal Department : HR ServicesRole Purpose Statement :This role will be responsible for setting up, managing, and continuously improving our Colleague Services Helpdesk operations,...
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Cluster Manager
1 week ago
Amritsar, Punjab, India Financial Services Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob PurposeTo derive Insurance Business from assigned Relationship/Channel partner in an area or zone, to convince the relationship so they can convince their customer to invest in Birla Sunlife Insurance. To ensure all the pre and post sales support and services to the relationship as well as to the clients along with the team dedicated to the relationship....
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Manager Corporate Service
7 days ago
Amritsar, India Jio Full timeWe at Jio are hiring for Executive Corporate Services in Mohali, PunjabKey requirements are1.Education : M.A/ M.B.A/ Masters in Corporate Wellness2. Experience of 12 -15 yearsJob Description1.Work closely with executive team to develop and implement strategic, plans and company goals and initiatives and create associated policies, and procedures;2. Oversee...
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Manager Corporate Service
6 days ago
Amritsar, India Jio Full timeWe at Jio are hiring for Executive Corporate Services in Mohali, PunjabKey requirements are1.Education : M.A/ M.B.A/ Masters in Corporate Wellness2. Experience of 12 -15 yearsJob Description1.Work closely with executive team to develop and implement strategic, plans and company goals and initiatives and create associated policies, and procedures;2. Oversee...
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Manager Corporate Service
6 days ago
Amritsar, India Jio Full timeWe at Jio are hiring for Executive Corporate Services in Mohali, PunjabKey requirements are1.Education : M.A/ M.B.A/ Masters in Corporate Wellness2. Experience of 12 -15 yearsJob Description1.Work closely with executive team to develop and implement strategic, plans and company goals and initiatives and create associated policies, and procedures;2. Oversee...
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Manager Corporate Service
1 week ago
Amritsar, Punjab, India Jio Full time ₹ 20,00,000 - ₹ 25,00,000 per yearWe at Jio are hiring for Executive Corporate Services in Mohali, PunjabKey requirements are1.Education : M.A/ M.B.A/ Masters in Corporate WellnessExperience of yearsJob Description1.Work closely with executive team to develop and implement strategic, plans and company goals and initiatives and create associated policies, and procedures;Oversee corporate...
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Manager - Customer Service & Settlements
1 week ago
Amritsar, India Bunge Full timeLocation : Mohali City : Mohali State : Punjab (IN-PB) Country : India (IN) Requisition Number : 41233 Job DescriptionBusiness TitleGlobal Job TitleGlobal FunctionGlobal DepartmentOrganizational LevelReporting toSize of team reporting in and type Role Purpose Statement Main Accountabilities Knowledge and Skills Behavior Technical Education &...
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Restaurant Manager
1 week ago
Amritsar, Punjab, India Careers at Marriott Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial...
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Assistant Manager
1 week ago
Amritsar, Punjab, India Careers at Marriott Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines...
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Area Service Manager
1 week ago
Amritsar, Punjab, India Whirlpool Full time ₹ 12,00,000 - ₹ 36,00,000 per yearRole & ResponsibilitiesSupervision of Service Partner OperationsEnsure quality of customer service provided by service partners Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partnerAssist service partners in educating service engineers about the right attitude for handling...
