Salesforce Commerce Cloud Specialist

2 weeks ago

India KVAS Technologies Full time

We are seeking a dynamic and experienced Salesforce Commerce Cloud Specialist to join our team, with a primary focus on Sales Cloud and Service Cloud. This role will involve overseeing the integration, customization, and optimization of the Salesforce Commerce Cloud platform, while ensuring a seamless experience between Sales Cloud, Service Cloud, and eCommerce solutions. You will play a pivotal role in enhancing customer experiences and driving sales growth by leveraging Salesforce's powerful ecosystem. Key Responsibilities : Salesforce Commerce Cloud Expertise : - Lead the design, implementation, and ongoing optimization of the Salesforce Commerce Cloud (SFCC) platform for eCommerce solutions. - Integrate SFCC with Salesforce Sales Cloud and Service Cloud to enhance cross-functional workflows and streamline customer interactions. - Ensure the eCommerce platform provides a seamless, scalable, and personalized shopping experience for customers. Sales Cloud Management : - Collaborate with sales teams to ensure Salesforce Sales Cloud meets business requirements, driving efficiencies in sales processes. - Optimize Sales Cloud features like lead management, opportunity tracking, and forecasting. - Provide technical guidance on the customization and configuration of Sales Cloud to align with business goals. Service Cloud Support : - Work closely with customer service teams to configure and optimize Service Cloud, improving customer service processes and case management. - Integrate SFCC with Service Cloud to provide consistent and effective customer service and support. - Implement features like knowledge base, live chat, and case management workflows to enhance service operations. System Integration & Data Management : - Oversee the integration of third-party systems and applications with Salesforce platforms, ensuring smooth data flow across Sales, Service, and Commerce Cloud environments. - Manage data integrity and synchronization between Salesforce systems and other business-critical platforms. Customization & Development : - Develop and deploy custom features on Salesforce Commerce Cloud using Apex, Visualforce, and Lightning components. - Customize Salesforce Sales and Service Cloud pages, reports, dashboards, and workflows to align with business needs. Collaboration & Stakeholder Management : - Work closely with business stakeholders, including marketing, sales, and customer service teams, to identify requirements and deliver Salesforce-based solutions. - Participate in sprint planning and agile development processes, collaborating with other developers and product owners. Training & Support : - Provide ongoing training and support for Salesforce users to ensure effective adoption and utilization of the platform. - Troubleshoot and resolve technical issues related to Salesforce Commerce Cloud, Sales Cloud, and Service Cloud. Qualifications : Experience : - 3 years of experience working with Salesforce Commerce Cloud, Sales Cloud, and Service Cloud. - Proven experience with integrating SFCC with Salesforce Sales and Service Cloud. - Strong knowledge of Salesforce Lightning, Apex, and Visualforce. Skills : - Expertise in eCommerce development and integration with CRM platforms. - Ability to customize and configure Salesforce systems to meet business requirements. - Experience with Salesforce APIs, web services, and data integration tools. Certifications : - Salesforce Commerce Cloud certification (preferred). - Salesforce Sales Cloud and/or Service Cloud certifications (preferred). Education : Bachelor's degree in Computer Science, Information Systems, Business, or a related field (or equivalent work experience). Other : - Strong communication and problem-solving skills. - Ability to work effectively in a collaborative team environment. (ref:hirist.tech)

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