Senior Windows Engineer

2 weeks ago

Vadodara, India SI2 Technologies Pvt Ltd Full time
Position :- Windows Engineer - L3
Qualifications: B. Tech/B.E. Computers/IT, Graduation/PG in Computers/IT
Certifications: MCSE, VCA/VCP, ITIL
Experience- 9 +Years
Location - Vadodara
Shift - Rotational
Skills:
Windows Administration preferably on Windows Server, VMware, Citrix Xen, Nutanix.
Knowledge of monitoring & Management tools like logic Monitor, vCentre, SolarWinds etc.
Advance windows OS installation, configuration and troubleshooting
Good knowledge of OS performance fine-tuning
Patch management.
Worked on DNS, DHCP and active directory
Awareness of storage and multipathing
Advance Microsoft cluster configuration and troubleshooting
Virtualization configuration, troubleshooting of day to day issues and performance fine-tuning.
Knowledge of VDI environment.
Knowledge of Citrix Xen Center.
worked on native backup tools and commercial backup software
Advance IIS administration/trouble shooting and fine-tuning of service
Worked on hardware from different vendors
Hardware raid configuration and troubleshooting
Cross platform awareness
Good Knowledge of MSSQL and troubleshooting between OS and database
NOC & Datacenter experience.
Working Knowledge of ITSM tools like Service Now (Preferred).
Roles & Responsibilities:
Carry out the advance level of troubleshooting on Windows Server OS.
Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined
Technically update the tickets in ticketing system for all the issues handled / worked upon
Work on Change requests and take them towards closure as per defined timelines
Following up with Vendors hardware & software whenever required & resolve issues by minimizing downtimes.
performance analysis of data using monitoring Tool
Carry out OS, application and firmware upgrades as and when required
Carry out patch update activity for infrastructure as well as customer servers
Timely execution of SIP related task allocated by Team lead
Implementation of solutions as per Scope defined
Identify performance bottle neck and mitigate them
Work towards automation of day to day tasks.
Follow the approval process for patch management, OS and firmware upgrade
Troubleshoot VDI issues.
Manage and troubleshoot Virtualization Platforms.
Escalation to L3, Managers in timely manner.
Adhere to shift timings and shift handover process
Timely update/Quality update of tickets in the ticketing tool
Should have knowledge and understanding of customer problems and works towards their resolution in timely and efficient manner for improving customer experience.
Should work towards enhancement of his skill set on a continual basis.
Coordinate with Onsite team for updates/KT/Documentations.

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