Senior Windows Engineer

1 month ago

Vadodara, India SI2 Technologies Pvt Ltd Full time
Position :- Windows Engineer - L3

- Qualifications: B. Tech/B.E. Computers/IT, Graduation/PG in Computers/IT- Certifications: MCSE, VCA/VCP, ITIL- Experience- 9 +Years- Location - Vadodara- Shift - Rotational

Skills:

- Windows Administration preferably on Windows Server, VMware, Citrix Xen, Nutanix.- Knowledge of monitoring & Management tools like logic Monitor, vCentre, SolarWinds etc.- Advance windows OS installation, configuration and troubleshooting- Good knowledge of OS performance fine-tuning- Patch management.- Worked on DNS, DHCP and active directory- Awareness of storage and multipathing- Advance Microsoft cluster configuration and troubleshooting- Virtualization configuration, troubleshooting of day to day issues and performance fine-tuning.- Knowledge of VDI environment.- Knowledge of Citrix Xen Center.- worked on native backup tools and commercial backup software- Advance IIS administration/trouble shooting and fine-tuning of service- Worked on hardware from different vendors- Hardware raid configuration and troubleshooting- Cross platform awareness- Good Knowledge of MSSQL and troubleshooting between OS and database- NOC & Datacenter experience.- Working Knowledge of ITSM tools like Service Now (Preferred).

Roles & Responsibilities:

- Carry out the advance level of troubleshooting on Windows Server OS.- Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined- Technically update the tickets in ticketing system for all the issues handled / worked upon- Work on Change requests and take them towards closure as per defined timelines- Following up with Vendors hardware & software whenever required & resolve issues by minimizing downtimes.- performance analysis of data using monitoring Tool- Carry out OS, application and firmware upgrades as and when required- Carry out patch update activity for infrastructure as well as customer servers- Timely execution of SIP related task allocated by Team lead- Implementation of solutions as per Scope defined- Identify performance bottle neck and mitigate them- Work towards automation of day to day tasks.- Follow the approval process for patch management, OS and firmware upgrade- Troubleshoot VDI issues.- Manage and troubleshoot Virtualization Platforms.- Escalation to L3, Managers in timely manner.- Adhere to shift timings and shift handover process- Timely update/Quality update of tickets in the ticketing tool- Should have knowledge and understanding of customer problems and works towards their resolution in timely and efficient manner for improving customer experience.- Should work towards enhancement of his skill set on a continual basis.- Coordinate with Onsite team for updates/KT/Documentations.

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