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Cluster Manager

2 months ago

Bengaluru, India Curefoods (EatFit) Full time

Company Description


Curefoods (EatFit) is a company that incubates food brands and operates state-of-the-art cloud kitchens & Dine-ins with a focus on making honest food that customers love. We aim to democratize access to good food in a sustainable manner by providing food that suits our customers' palettes and nutritional needs. Our current portfolio of brands includes EatFit, CakeZone, Sharief Bhai, Nomad Pizza, Frozen Bottle, Olio, Rolls on Wheels, Great Indian Khichdi, Home Plate, Juno's Pizza, Chaatstreet and Ovenfresh.


Job Summary:  The Cluster Manager will lead and manage the entire pizza brand Cloud operations for kitchen clusters and will be responsible for all aspects of day-to-day running of kitchens including operations, quality control, learning and development coupled with training and human resources. The Cluster Manager will be accountable for the following in multiple kitchens:


1) Product Rating

2) Highest Standards of quality through Internal and External Quality Audits

3) Cost Management

4) Adherence to SLA in food production and dispatch.

5) Culture

6) Infra Management


Job Description

  • Ensure that the team can deliver the highest quality product.
  • Supervise quality control and quantities for preparation to minimize wastage, perform frequent checks to ensure
  • consistent high of preparation and services.
  • Responsible for enforcing operational processes as per SOP.
  • Manage infrastructure management and work with the various teams to ensure closure on all infra gaps affecting
  • productivity and quality.
  • Ensure that the training processes are being managed and conducted for all kitchens with a special focus on new
  • employees.
  • Develop and monitor the team in obtaining the highest standards customer experience and will take responsibility of the training, development and monitoring of performance of all staff
  • Ensure all administration procedures are accurate and timely actioned upon.
  • Responsible for controlling and managing costs of overheads and manpower.
  • Driving initiatives for cost management, optimization and productivity.
  • Work closely with the other managers to ensure correct stock levels are always available
  • Ensure strict compliance with all relevant hygiene and safety requirements
  • Ensure and maintain staff awareness on health and safety, and hygiene regulations
  • Developed analytical and problem- solving abilities
  • Strong interpersonal and leadership skills
  • A hands -on approach to problem solving with a training bias
  • Fanatical attention to details
  • Strong customer service orientation
  • Presentable and confident
  • Strong communication, organizational, operational, and people skills.


Qualifications

  • Bachelor's degree in Business Administration or related field
  • 8-10 years experience in QSR/Cloud Kitchens
  • Leadership, Management, and Team Building skills
  • Strong Business Acumen and Strategic Planning abilities
  • Excellent Communication and Interpersonal skills
  • Problem-solving and Decision-making skills
  • Experience in Operations Management and Sales
  • Knowledge of the Food and Beverage industry