Japanese Speaking M365 Technical Ambassador

1 week ago


india Upwork Full time

Company Description

One of Upwork's largest clients, an American multinational technology company, is in search of a Japanese speaking M365 IT customer support agent - Grace Period Support with strong communication skills and basic knowledge on M365 technologies to work remotely.


Responsibilities:

  • The agent will proactively contact and provide solutions to customers who have M365 subscriptions currently in “Grace” period, which includes any of the following: the existing payment method is expired, declined by the bank. The freelancer will support the customer by assisting them to re-add their payment.


Requirements:

  • Fluency in Japanese and English
  • Superior communication skills including active listening
  • General knowledge on M365 technologies (Exchange, SharePoint, Teams, DNS, PowerShell, etc.)
  • Experience with O365 web applications and feature sets
  • Excellent problem-solving skills
  • Strong interpersonal skills
  • Persuasion skills are a plus
  • ​​A positive attitude and the ability to build relationships with clients
  • Ability to speak a second language may be advantageous


To be considered for this this project, candidates MUST have the following device requirements:

  • Computer that is not joined to another company’s domain, neither managed by any remote management – inventory systems or tools. Preferred:
  • Dedicated laptop or PC for this project with no additional work or personal software installed
  • OR have a PC with DUAL boot, where in boot1 you can have personal and work partition and in boot2 you can have an environment dedicated to the project
  • OR have an additional USER profile dedicated only for this project, with no other software running
  • Windows 10 Pro (latest updates installed)
  • Minimum of 8 GB Ram (16 is recommended)
  • Core i3 processor (i5 is recommended)
  • Minimum of 256GB Hard disk (256 SSD is recommended)
  • Ethernet connection required
  • For security requirements, freelancers will not connect to the provided systems and tools using WiFi
  • A minimum of 25 Mbps download speed & 10 Mbps upload speed
  • No 3rd-party antivirus software installed
  • Media devices that are Teams compliant
  • Microphone/headset with background noise cancelling (not a phone headset)
  • Webcam, preferably compatible with Windows Hello Technology


Additional Information

  • Work with a fortune 500 company
  • Competitive pay based on number of tickets solved
  • Join a global community of IT specialists



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