Technical Writer and Documentation Specialist

2 months ago

Mumbai, India ZingHR Full time

Technical Writer and Documentation Specialist – ZingHR SaaS Product & Cloud Architecture


Role Overview:

We are seeking an experienced Technical Writer and Documentation Specialist to create detailed documentation, workflows, and architecture diagrams for ZingHR's SaaS product. The ideal candidate will analyse Statements of Work (SOWs), align customer needs with ZingHR's product offerings, and reduce customizations through optimized product configurations. This role demands experience with cloud platforms like Azure or AWS, marketing tools, and the ability to support product marketing and technical teams with high-quality documentation.


Key Responsibilities:


Documentation Development & Technical Writing:


- Create and maintain user guides, manuals, and SOW-based documentation for ZingHR’s product suite.

- Develop high-level and low-level architecture diagrams and workflows tailored for both technical and non-technical audiences.

- Analyse customer SOWs and provide documentation that helps minimize customizations by mapping customer needs to ZingHR's existing product capabilities.

- Write detailed technical and functional specifications based on customer requirements and ZingHR's product architecture.


Cloud Architecture, Workflow Diagrams & Technical Documentation:


- Design cloud architecture diagrams for ZingHR implementations, focusing on AWS or Azure Cloud platforms.

- Create workflow diagrams that streamline the customer journey, from onboarding to full deployment of ZingHR solutions.

- Provide detailed technical documentation to ensure architecture aligns with ZingHR’s product roadmap.


Marketing Tools & Product Alignment:


- Collaborate with marketing teams to document product-related marketing strategies and use cases.

- Create and maintain content for marketing tools (e.g., HubSpot, Salesforce, or Marketo), ensuring alignment with ZingHR's SaaS product.

- Generate technical content for customer-facing documents, including brochures, case studies, and product briefs that align with ZingHR’s value proposition.


Knowledge Management & Online Help Systems:


- Manage and enhance ZingHR’s online help system and knowledge base for easy navigation and accessibility.

- Create visual aids such as diagrams, screenshots, and collaborate on interactive tutorials to enhance user experience.

- Work closely with sales, product, and customer success teams to ensure documentation facilitates smooth customer onboarding with minimal friction.


Collaboration & Communication:


- Collaborate with product managers, engineers, and marketing teams to ensure seamless documentation.

- Participate in marketing campaigns by providing technical input to align product offerings with customer needs.

- Work with customer success teams to gather feedback and continuously improve ZingHR's documentation.


Quality Assurance & SEO Optimization:


- Proofread, edit, and maintain ZingHR documentation to ensure clarity, accuracy, and consistency.

- Optimize technical content for search engine discoverability and ensure compliance with accessibility standards.

- Maintain consistent templates, style guides, and documentation practices across ZingHR’s platforms.



Required Skills and Qualifications:

- 4+ years of experience in technical writing, cloud architecture, and product documentation for SaaS or IT products.

- Strong knowledge of AWS or Azure Cloud platforms.

- Expertise in creating high-level and low-level architecture diagrams and documenting technical workflows.

- Familiarity with marketing tools (e.g., HubSpot, Marketo, Salesforce) and CRM platforms.

- Ability to analyse and convert SOWs into actionable documentation, ensuring minimal product customizations.

- Knowledge of ZingHR products or similar HR technology solutions is a plus.

- Familiarity with visual tools such as Canva, Adobe Photoshop, or Illustrator to create engaging content.

- Strong interpersonal, communication, and organizational skills with the ability to manage multiple projects.


If you have a passion for technical writing, cloud documentation, marketing knowledge, and enjoy working with ZingHR’s fast-growing SaaS platform, apply today

  • Technical Writer and Documentation Specialist

    2 months ago

    mumbai, India ZingHR Full time

    Technical Writer and Documentation Specialist – ZingHR SaaS Product & Cloud Architecture Role Overview: We are seeking an experienced Technical Writer and Documentation Specialist to create detailed documentation, workflows, and architecture diagrams for ZingHR's SaaS product. The ideal candidate will analyse Statements of Work (SOWs), align customer needs...

  • Technical Writer and Documentation Specialist

    2 months ago

    Mumbai, India ZingHR Full time

    Technical Writer and Documentation Specialist – ZingHR SaaS Product & Cloud Architecture Role Overview: We are seeking an experienced Technical Writer and Documentation Specialist to create detailed documentation, workflows, and architecture diagrams for ZingHR's SaaS product. The ideal candidate will analyse Statements of Work (SOWs), align customer...

  • Technical Writer and Documentation Specialist

    2 months ago

    Mumbai, India ZingHR Full time

    Technical Writer and Documentation Specialist – ZingHR SaaS Product & Cloud ArchitectureRole Overview:We are seeking an experienced Technical Writer and Documentation Specialist to create detailed documentation, workflows, and architecture diagrams for ZingHR's SaaS product. The ideal candidate will analyse Statements of Work (SOWs), align customer needs...

  • Technical Writer and Documentation Specialist

    1 month ago

    mumbai, India ZingHR Full time

    Technical Writer and Documentation Specialist – ZingHR SaaS Product & Cloud ArchitectureRole Overview:We are seeking an experienced Technical Writer and Documentation Specialist to create detailed documentation, workflows, and architecture diagrams for ZingHR's SaaS product. The ideal candidate will analyse Statements of Work (SOWs), align customer needs...

  • Technical writer and documentation specialist

    2 months ago

    Mumbai, India ZingHR Full time

    Technical Writer and Documentation Specialist – Zing HR Saa S Product & Cloud Architecture Role Overview: We are seeking an experienced Technical Writer and Documentation Specialist to create detailed documentation, workflows, and architecture diagrams for Zing HR's Saa S product. The ideal candidate will analyse Statements of Work (SOWs), align...

  • Technical writer and documentation specialist

    1 month ago

    Mumbai, India ZingHR Full time

    Technical Writer and Documentation Specialist – Zing HR Saa S Product & Cloud ArchitectureRole Overview:We are seeking an experienced Technical Writer and Documentation Specialist to create detailed documentation, workflows, and architecture diagrams for Zing HR's Saa S product. The ideal candidate will analyse Statements of Work (SOWs), align customer...

  • Technical Writer and Documentation Specialist

    2 months ago

    Mumbai, India ZingHR Full time

    Technical Writer and Documentation Specialist – ZingHR SaaS Product & Cloud Architecture Role Overview: We are seeking an experienced Technical Writer and Documentation Specialist to create detailed documentation, workflows, and architecture diagrams for ZingHR's SaaS product. The ideal candidate will analyse Statements of Work (SOWs), align...

  • Technical Writer and Documentation Specialist

    2 months ago

    Mumbai, India ZingHR Full time

    Technical Writer and Documentation Specialist – ZingHR SaaS Product & Cloud Architecture Role Overview: We are seeking an experienced Technical Writer and Documentation Specialist to create detailed documentation, workflows, and architecture diagrams for ZingHR's SaaS product. The ideal candidate will analyse Statements of Work (SOWs), align customer needs...

  • Technical Writer and Documentation Specialist

    2 months ago

    mumbai, India ZingHR Full time

    Technical Writer and Documentation Specialist – ZingHR SaaS Product & Cloud Architecture Role Overview: We are seeking an experienced Technical Writer and Documentation Specialist to create detailed documentation, workflows, and architecture diagrams for ZingHR's SaaS product. The ideal candidate will analyse Statements of Work (SOWs), align customer needs...

  • Technical Writer and Documentation Specialist

    2 months ago

    Mumbai, India ZingHR Full time

    Technical Writer and Documentation Specialist – ZingHR SaaS Product & Cloud Architecture Role Overview: We are seeking an experienced Technical Writer and Documentation Specialist to create detailed documentation, workflows, and architecture diagrams for ZingHR's SaaS product. The ideal candidate will analyse Statements of Work (SOWs), align customer needs...

  • Technical Documentation Specialist

    1 week ago

    Mumbai, Maharashtra, India iRageCapital Advisory Pvt. Ltd. Full time

    About the Role:iRageCapital Advisory Pvt. Ltd. is seeking a skilled Technical Writer to create high-quality documentation for software products and technologies. This position involves developing, updating, and maintaining technical documentation, including user manuals, API documentation, system guides, release notes, and troubleshooting guides.

  • Technical Documentation Specialist

    3 weeks ago

    Mumbai, Maharashtra, India 21st Century Consultancy For U Full time

    Software Documentation Writer PositionWe are looking for an experienced Technical Writer to join our team at 21st Century Consultancy For U in Mumbai.The estimated annual salary for this role is INR 400,000 to INR 900,000, with negotiable remuneration based on experience and qualifications.About the RoleThis is a full-time position requiring a minimum of 2...

  • Technical Writer

    7 days ago

    Navi Mumbai, India Rohini IT Consulting LLP Full time

    Job Title : Technical WriterLocation : Navi Mumbai (CBD Belapur)Experience : 5+ YearsEducation : B.E. or any graduation or master's degree in Computer Science or related fieldDomain : Banking DomainNotice Period : Immediate or Maximum 1 WeekJob Description :- We are seeking a highly skilled Technical Writer to join our team for a critical banking...

  • Technical Documentation Specialist

    4 weeks ago

    Mumbai, Maharashtra, India LRN Corporation Full time

    Job SummaryWe are seeking a skilled Technical Documentation Specialist to join our team at LRN Corporation.

  • Technical Writer

    4 months ago

    Mumbai, India The Nielsen Company Full time

    We are looking for a Developer Documentation Specialist Technical Writer/ Automation Specialist tosupport the Gracenote technical documentation pipeline and support new technical publication initiatives.This position reports to the Sr. Manager of Technical Communication and is part of the GracenoteProduct Organization. Overall Role and Responsibilities: ...

  • API Documentation Specialist

    1 month ago

    Mumbai, Maharashtra, India IT Company Full time

    Job Title: Technical WriterJob Summary:We are seeking a skilled Technical Writer to create high-quality technical documentation for APIs, user guides, integration manuals, and system documentation. The ideal candidate will have extensive experience in API documentation, XML DITA, and a strong technical background.Key Responsibilities:• Develop, review, and...

  • API Documentation Specialist

    1 month ago

    Mumbai, Maharashtra, India IT Company Full time

    Job Title: Technical Content Writer - Payment Gateway ExpertiseAbout the Role:We are seeking a highly skilled Technical Content Writer to join our team at IT Company for a critical banking project focused on payment gateways. The ideal candidate will have extensive experience in API documentation and XML, as well as a strong technical background and the...

  • Technical writer

    1 week ago

    Mumbai, India Tata Consultancy Services Full time

    Role = Technical Writer – Assessment DomainRequired Technical Skill SetAbility to create powerful and high quality O365 documents, Share Point creation and maintenanceMust-HaveProven O365 skills, ability to conceptualize and write content, ability to build powerful and high-quality material for internal and customer stakeholders, excellent written and...

  • Technical Writer

    1 week ago

    Mumbai, India Tata Consultancy Services Full time

    Role= Technical Writer – Assessment DomainRequired Technical SkillSetAbility to create powerful and high quality O365 documents, SharePoint creation and maintenanceMust-HaveProven O365 skills, ability to conceptualize and write content, ability to build powerful and high-quality material for internal and customer stakeholders, excellent written and verbal...

  • Technical Writer

    1 week ago

    Mumbai, India Tata Consultancy Services Full time

    Role = Technical Writer – Assessment DomainRequired Technical Skill SetAbility to create powerful and high quality O365 documents, SharePoint creation and maintenanceMust-HaveProven O365 skills, ability to conceptualize and write content, ability to build powerful and high-quality material for internal and customer stakeholders, excellent written and...