Business Analyst, Q2C Strategy and Solutions

Description
Description:
Salesforce's Quote to Cash (QTC) Enterprise Strategy & Solutions team is hiring a Business Analyst. We're looking for critical thinkers that want to roll up their sleeves and work on some of the most complex and visible projects currently underway. As a member of the Global Business Strategy and Operations organization, Analysts will perform a variety of responsibilities on enterprise level projects to improve and scale our internal Quote-To-Cash operations. We are seeking proactive, self-motivated individuals who are comfortable navigating ambiguity, take initiative, and consistently drive project success with minimal oversight.

This role requires close, real-time collaboration with US-based counterparts—including Functional Leads, Senior Analysts, Technical Architects, and Product Managers—which necessitates aligning with US business hours as per the defined shifts.

Responsibilities

• Coordinate with Functional Leads and Senior Analysts to understand the future state vision for L2C/QTC processes and features in order to then deliver progressive capabilities towards that end-state in each release.
• Lead the Business Requirements gathering and documentation process by collaborating with crucial subject matter experts to transform existing processes to drive the future of quoting to our customers.
• Diagram as-is and to-be business processes using tools like Lucidcharts.
• Coordinate and lead cross-functional meetings, document decisions & follow-up on actions.
• Engage with Technical Architects and Product Managers to create innovative, holistic solutions to deliver upon the Business Requirements and future state needs.
• Project management activities including reporting escalations, tracking requirements delivery, communicating cross-functional dependencies and creating status updates.
• Act as a subject matter expert for Salesforce internal QTC systems and processes.
• Develop, document, and maintain a thorough repository and understanding of business rules and process flows.
• Work with training & engagement specialists to create training materials to ensure successful change management results.
• Ad-hoc reporting and research activities as project needs dictate.
• Participating in user acceptance testing (UAT).

Required Skills/Experience

• Experience with business requirements gathering and documentation / user story experience
• Excellent interpersonal skills; ability to articulate verbally and in writing; willingness to appropriately debate difficult issues; ability to think quickly; excellent listening skills; organizational skills
• Ability to excel in a fast-paced environment delivering accuracy while managing ambiguity and deadlines where adaptability is imperative
• Capacity to identify and understand broader business and financial issues from an end-user's perspective and consider cross-functional and downstream impacts
• Experience successfully juggling multiple projects and tasks concurrently
• Extreme attention to detail with an ability to work independently and demonstrate initiative
• Curiosity in order to extract relevant information from subject matter experts
• Prior experience as a Business Analyst

Preferred Skills/Experience

• Experience related to Configure Price Quote, Contract Lifecycle and/or Order Management processes and systems
• Working knowledge of Lucidcharts or similar process flow documentation software
• Working knowledge of Smartsheets or other project management software
• Experience with Salesforce products a plus
• Exposure to enterprise level, transformational projects
• Prior experience with New Product Introductions processes, Business Operations, Quote to Cash Operations and/or M&A Operations