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Cluster Manager

3 months ago

Chennai, India Dr Lal PathLabs Full time
Cluster Manager – Home Collection- Chennai

The ideal candidate will be responsible for overall daily service operations and developing local business channels. Will be responsible to manage customer complaints, staff hiring and development, outbound call centre, and vendor/franchise for the territory/geography to achieve projected revenue.

HERE IS WHAT YOU WILL DOMeet the operational metrics with the target KPIs to ensure daily service delivery & ensure adherence to daily operations-related SOP. Build capacity and manage the territory operations.Identify prospective home collection local business channels, develop and implement effective sales strategies for the given territory: increase in customer database & sales growthBuild & streamline process for vendor and franchise managementHire new staff, review and oversee team's performance efficiency. Motivate and engage team for higher performanceTrain and develop new and existing staff as per the requirementManage the customer experience proactively and resolve customer complaints/issues. Improve NPS for work areaResponsible for territory’s billing & account settlementResponsible for running the BTL programs, Freelance scaleupManage the outbound call center to generate revenue for the region

WHAT ARE WE LOOKING IN YOUExperience: 3-5 years experience in a similar role, prior experience with Healthcare, Ecommerce, Retail would be preferredQualification: Preferred Master’s Degree in Marketing/Graduate

KNOWLEDGE & SKILLSThorough knowledge and expertise in Operations & sale handlingDetail understanding & knowledge of new technology and digital platformsDemonstrable experience leading and managing teams, city operationRevenue & P&L ManagementOutstanding communication & interpersonal skills