Front office Executive/ Duty Manager

4 weeks ago

Benaulim, India Sanda Group Full time

Company Overview Sanda Group, headquartered in Mumbai, is a prominent player in the IT Services, IT Consulting industry and Hotels. With a mission to Transform Lives, the group operates across diverse business sectors worldwide. Boasting a workforce of employees, Sanda Group is committed to delivering products and services that foster connections on personal and professional levels. Learn more about us at sandagroup.com . Job Overview We are seeking a dedicated Front Office Executive Duty Manager to join our team at Sanda Group. This is a full-time position. The role involves overseeing front office operations and ensuring a seamless experience for our clients and visitors. Qualifications and Skills Strong proficiency in hospitality management software, essential for managing bookings, reservations, and client inquiries. Exceptional conflict resolution skills to address and resolve client and staff issues effectively and professionally. Excellent scheduling and coordination abilities to manage and oversee multiple tasks simultaneously across the team. Experience in handling financial transactions, ensuring accuracy and compliance with company policies and procedures. Proven team leadership experience with the ability to motivate and guide a diverse team toward achieving set goals. Proficient in managing multi-line phone systems, ensuring efficient communication and customer service. Required experience in front office management, covering day-to-day administrative tasks and client management. Must have experience as a Duty Manager to oversee daily operations, ensuring efficient service delivery and operational excellence. Roles and Responsibilities Oversee and manage the front office operations, ensuring a welcoming and efficient environment for clients and visitors. Supervise team members, providing guidance and support to ensure high performance and adherence to service standards. Monitor and manage scheduling and coordination of staff shifts, ensuring optimal coverage at all times. Handle client inquiries and complaints promptly and expertly, ensuring satisfaction and resolving issues effectively. Manage financial transactions and ensure all front desk operations adhere to established accounting procedures and standards. Coordinate with other departments to ensure seamless operations and communication throughout the facility. Implement and oversee security protocols to ensure the safety and confidentiality of all guests and company property. Report to senior management on the status and progress of daily front office activities and suggest improvements.

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