Senior Program Manager
6 days ago
Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers to levels they cannot achieve anywhere else. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking a cloud-enabled world.Microsoft Dynamics 365 and Microsoft Power Platform are at the heart of our customers digital transformation journey. Our products meet today’s challenges by bringing customers and business together with the next generation of CRM and ERP applications. Recognised as a platform leader across Sales, Marketing, Service, Finance, Operations, Commerce, HR and Automation, an increasing number of enterprises rely on Microsoft Dynamics to operate their businesses.We are hiring for new roles where you can surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success.In the Business Applications Platform (BAP) – ACE Team, we are now hiring a technical program manager to join our team. We are a new, fast growing engineering team of customer-obsessed individuals seeking engineers that enjoy solving complex problems and working with customers to improve the Dynamics customer experience. experience.We are fundamentally changing how we deliver world-class support to our top Dynamics 365 customers and building a new global support and operations team to do it. We are looking for a customer-obsessed Advanced Cloud Engineers (
ACE
) to help us reinvent customer support for our largest customersWe are looking for Program Manager with technical expertise and experience in the successful delivery of services in complex and challenging environments.What we offer:An environment that fosters continuous learning of new skills and technologies.Be part of one of the fastest-growing businesses as we continue to release new capabilities for Dynamics 365.Opportunity to work alongside the engineering team responsible for the design, development and release of Dynamics 365.Opportunity to help shape the future product direction.
Qualifications
Deep understanding and demonstrated hands-on experience of implementation, troubleshooting and supporting one or more of the Dynamics 365 products (Sales/Core Service/Field Service / Marketing) is a must – Dynamics Customer Engagement (CRM).Passion for customers and focus on delivering the right customer experience.Understanding of cloud computing technologies is highly desired - Azure Core Platform; Data Platform: SQL, Azure DB ; Application development experience; Power BI, PowerAppsAbility to learn new technology in a fast-paced environmentDesired B.S./B.A. Degree in Computer Science, Engineering or Equivalent Experience.7+ years in a Technical position with exposure to customer side troubleshootingPassion for customers and focus on delivering the right customer support experience.Other RequirementsAbility to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.Preferred/Additional Qualifications (Optional, at HM discretion)Experience implementing (functional or technical) and supporting Dynamics 365 or competitive solutions.Technical proficiency in adjacent technologies including one or more of the following: Office 365, Power BI, PowerApps, Microsoft Azure, Azure Logic Apps, Flow, SQL, SSRS, AAD, etc. (certifications a plus).Demonstrated skills and abilities to consistently create an engaging experience for our customers and Partners.Program or Engineering management experience implementing cloud technologies.Travel: Occasional travel is expected in this role.
Responsibilities
Directly manage the long-term support relationship with appointed Dynamics 365 Customer Engagement customers and
resolve critical and complex technical issues
in a 24x7x365 global support delivery team.Take your deep technical and Dynamics 365 Customer Engagement product expertise and combine it with your understanding of our customers’ needs to solve their complex business challenges.Work with engineering teams to not only reactively support but deliver solutions and new capabilities for our customers most mission critical deployments. Relentlessly champion and advocate for our customers in representing their issues to engineering teams and be a change agent to develop innovative ways to resolve their issues. Being encouraged by the team around you to go above and beyond to delight the customer.Apply an engineering mindset to eliminate top issues impacting customer experience across large and strategic sets of customers. As a member of the product engineering team you will use your engineering skills to improve our products and services, based on customer feedback and insights gained while supporting them.Work on critical, highly complex customer scenarios that span across multiple servicesBe able to quickly identify customer issues and conduct in-depth diagnosticsContribute in forums and develop self-help documentation and quick "How To" videosParticipate in recruiting and ramping up a global support team for our top customersCoach/mentor new hires.Act as a technical escalation point within the teamDevelop and present training. Help establish a real-time readiness model for the team by constantly updating training & readiness content as the cloud technology evolves.Work with leadership on process improvement and strategic initiatives.Acts as a Designated Responsible Individual (DRI) as part of on-call rotation and work along with other engineers by developing and following the playbook, working on call to monitor system/product/service for degradation, downtime, or interruptions, alerting stakeholders about status and initiates actions to restore system/product/service for simple and complex problems when appropriate.Key business metrics:Drive customer success and adoptionReduce time and cost to onboardProvide high quality data to help drive service improvement:Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect
-
Senior Associate, Program Management
2 weeks ago
Hyderabad, Telangana, India Arthan Full timeAbout the Organisation - The organization was founded in 1995, to provide pre-school education to children in Mumbai slums. Over the last 27 years, the organisation has grown to be one of the largest non-profit organizations working to provide quality education to children and youth in over 20 states and union territories across the country, through a range...
-
Senior Program Manager
6 days ago
Hyderabad, India Carrier Full timeAbout the roleCarrier Transicold is looking for a Program Manager to be responsible for organizing embedded software programs and activities for Carrier Transicold Software organization. Candidate will be tasked with developing, delivering programs to support the organization's strategic product development and also drive programs for supporting existing...
-
Senior Technical Program Manager
4 weeks ago
Hyderabad, India New Relic, Inc. Full timeSenior Technical Program Manager Senior Technical Program Manager Senior Technical Program Manager Req ID FY|R&D|#5 Location(s) Hyderabad, India; Work arrangement(s) Hybrid (works from home and New Relic office throughout the week), Office (works primarily in a New Relic office) Your opportunity New Relic is looking for a Senior Technical Program Manager...
-
Senior Program Manager
6 days ago
Hyderabad, India Carrier Full timeCountry: IndiaLocation: Building No: 12C, Floor 9,10,11, Building No: 12B -Stilt floor, Raheja Mindspace, Cyberabad, Madhapur, Hyderabad - 500081, Telangana, IndiaRole: Senior Program ManagerLocation: HyderabadFull/ Part-time: FulltimeBuild a career with confidenceCarrier Global Corporation, global leader in intelligent climate and energy solutions is...
-
Senior Associate, Program Management
4 weeks ago
Hyderabad, India Arthan Full timeAbout the Organisation -The organization was founded in 1995, to provide pre-school education to children in Mumbai slums. Over the last 27 years, the organisation has grown to be one of the largest non-profit organizations working to provide quality education to children and youth in over 20 states and union territories across the country, through a range...
-
Senior Manager, Statistical Programming
2 weeks ago
Hyderabad, Telangana, India Bristol Myers Squibb Full timeDescription BMS Hyderabad is an integrated global hub where our work is focused on helping patients prevail over serious diseases by building sustainable and innovative solutions. This important science, technology, and innovation center will support a range of technology and drug development activities that will help us usher in the next wave of...
-
Senior Manager, Statistical Programming
4 weeks ago
hyderabad, India Bristol Myers Squibb Full timeDescription BMS Hyderabad is an integrated global hub where our work is focused on helping patients prevail over serious diseases by building sustainable and innovative solutions. This important science, technology, and innovation center will support a range of technology and drug development activities that will help us usher in the next wave of...
-
Senior Manager, Statistical Programming
4 weeks ago
Hyderabad, India Bristol Myers Squibb Full timeDescription BMS Hyderabad is an integrated global hub where our work is focused on helping patients prevail over serious diseases by building sustainable and innovative solutions. This important science, technology, and innovation center will support a range of technology and drug development activities that will help us usher in the next wave of...
-
Senior Program Manager
1 week ago
hyderabad, India Carrier Full timeAbout the role Carrier Transicold is looking for a Program Manager to be responsible for organizing embedded software programs and activities for Carrier Transicold Software organization. Candidate will be tasked with developing, delivering programs to support the organization's strategic product development and also drive programs for supporting...
-
Senior Program Manager
1 week ago
Hyderabad, India Carrier Full timeAbout the role Carrier Transicold is looking for a Program Manager to be responsible for organizing embedded software programs and activities for Carrier Transicold Software organization. Candidate will be tasked with developing, delivering programs to support the organization's strategic product development and also drive programs for supporting existing...
-
Senior Manager, Statistical Programming
2 weeks ago
Hyderabad, Telangana, India Bristol Myers Squibb Full timeBMS Hyderabad is an integrated global hub where our work is focused on helping patients prevail over serious diseases by building sustainable and innovative solutions. This important science, technology, and innovation center will support a range of technology and drug development activities that will help us usher in the next wave of innovation.Position...
-
Senior Manager, Statistical Programming
4 weeks ago
Hyderabad, India Bristol Myers Squibb Full timeDescriptionBMS Hyderabad is an integrated global hub where our work is focused on helping patients prevail over serious diseases by building sustainable and innovative solutions. This important science, technology, and innovation center will support a range of technology and drug development activities that will help us usher in the next wave of...
-
Senior Technical Program Manager
2 weeks ago
Hyderabad, Telangana, India LivePerson Full timeJob Description :LivePerson is the global leader in enterprise conversations. Hundreds of the world's leading brands including HSBC, Chipotle, and Virgin Media use our awardwinning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and...
-
Senior Technical Program Manager
2 weeks ago
Hyderabad, Telangana, India Microsoft Full timeOverview Are you passionate about improving the software development experience for one of the most widely used search engines globally? Do you want to work on engineering solutions that enable Developers to deliver high-quality products faster and more efficiently? If so, join the Windows & Web Experiences (WWE) Platform – Engineering Systems team and...
-
Program Manager
2 weeks ago
Hyderabad, India Tech Mahindra (formerly Mahindra Satyam) Full timeTechMahindra is hiring for Program Manager role:Exp :- 7-10+yrsLocation :- HyderabadNP :- Immediate JoinersMode of Work :- WFOResponsibilities7-10+ years of experience as a Portfolio/Program Manager in an enterprise software company.Experience managing products, programs, or services in the digital customer experience space.Ability to dive into extremely...
-
Program Management
2 weeks ago
Hyderabad, Telangana, India Carrier Full timeCountry: India Location: Building No 12D, Floor 5, Raheja Mindspace, Cyberabad, Madhapur, Hyderabad , Telangana, India Job Posting Title- Program Management - Strategy & Operations Preferred Location- Hyderabad, India Full time/Part Time - Full Time Role Responsibilities: Oversee strategic business initiatives from development through...
-
Senior Program Manager
2 weeks ago
Hyderabad, Telangana, India R1 RCM Full timeR1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For TM 2023 by Great Place To Work Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to 'make healthcare simpler' and enable efficiency for healthcare systems, hospitals, and physician...
-
Manager, Program Management
2 weeks ago
Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full timeHave you ever thought about what it takes to detect and prevent fraudulent purchases among millions of e-Commerce transactions in different countries? What would you do to create a trusted marketplace where customers can safely transact online? What kinds of solutions and systems would you build to maximize customer satisfaction?We are seeking a Senior...
-
Senior Program Manager, Customer Service
1 day ago
Hyderabad, India ADCI HYD 20 SEZ Full timeAmazon's Customer Service (CS) Operations Team is looking for a Senior Program Manager (PM). As a Sr. PM you will work proactively, and independently to collaborate with cross-functional teams to define requirements, high level process and technical solutions, and manage all aspects of project execution – including writing business requirements,...
-
Program Management
2 weeks ago
Hyderabad, Telangana, India Carrier Full timeCountry: IndiaLocation: Building No 12D, Floor 5, Raheja Mindspace, Cyberabad, Madhapur, Hyderabad , Telangana, IndiaJob Posting Title- Program Management - Strategy & OperationsPreferred Location- Hyderabad, IndiaFull time/Part Time - Full TimeRole Responsibilities:Oversee strategic business initiatives from development through successful execution under...
