Sr Analyst II Infrastructure Services

Job Description:

CODE

Level 3 – Specialist level

Capability

Network Engineer

Job Level

SPE

Job Profile

Educational Qualification : Degree in Computer Science or equivalent

Skills – Technology

LAN/WAN, IPAM, Load Balancer, Packet Analyzer

Certifications

AIS/ASE/MASE/CCIE /PCNSE/ CCSA

Experience level

5 to 6 years relevant experience

Job Description

Minimum of 6 - 10 years’ experience in L3 network Support. Proven ability in learning and upgrading new technologies/technical skills. Experience in Datacenter LAN Management Candidate should have a deep understanding of Cisco Merak i and its protocols. Must be able to demonstrate excellent troubleshooting and problem-solving skills. Good communication skills Good understanding (of L1/L2 Level) of Switching & routing protocols , and products like: HP/Nexus Switches, DWDM and IPAM. Support and maintain LAN QoS and CoS separation and differentiation to require ensuring the quality of all applications and systems, especially video, VoIP, and other latency sensitive applications; Provide LAN based support for all systems such as video, multicast, VoIP, and so forth; Support Network protocols according to Customer’s Architecture, including the pro-vision of Virtual Local Area Networks (VLANs) and Access Control Lists (ACLs) or oth-er access controls for security and performance. Configured and troubleshooting the F5 LTM and APM and providing level 2 support for the customers. Configuration and troubleshooting F5 LTM and providing level 2 and level 3 support for the customers. Extensive hands-on experience with BIG-IP 5000 and 2000 series. Allocation and designing appropriate virtual IP for F5 ADC through IPAM InfloBox. Licensing and provisioning of F5 modules such as LTM, GTM, VCMP (Virtual Cluster Multiprocessing). Extensively worked on code upgrades from v11.5.3 to v11.5.3 and downgrades from 12.0.0 to 11.5.4. Extensively worked on virtual F5 LTM module on VMware for application testing. Configured VCMP Host and created VCMP guests for Exchange and ACE migrations. Created a high availability feature between the VCMP guests for different VCMP hosts. Extensive knowledge in configuration via CLI (TMSH and advance shell). Good knowledge on basic iRules scripting and debugging. Creating custom profiles, health monitors, and also configuring SNAT pools, syslog and SNMP Implementation of major application services with the iApps templates. Extensive knowledge and experience regarding F5 BIG-IP LTM VIP configuration with health check. Extensive knowledge and experience with hosting SSL certificates on F5 platforms. Experience in managing the load balancers in a high-availability infrastructure. Solid understanding and experience in managing Data center LAN Must be able to demonstrate excellent troubleshooting and problem solving skills . Good communication skills Good understanding (Of L3 Level) of Switching & routing protocols, and products like : H3C Device, Alcatel Lucent DWDM, Checkpoint firewalls, F5 LoadBalacers, IPAM, Netscout Packet Capture and Flow Analyzer Management of onsite vendors - During implementation activity and day after support. Escalation point for network implementation issues - Telco, Cabling, and Managed Service Vendor Analyze/solve application -related problems - Use advanced network troubleshooting techniques required to analyze and solve application-related problems within large geographically dispersed networks as needed. Analyze/solve advanced Switching/routing problems - Apply advanced network troubleshooting techniques required to analyze and solve protocol routing problems within large geographically dispersed networks. Analyze/solve application -related problems - Use advanced network troubleshooting techniques required to analyze and solve application-related problems within large geographically dispersed networks as needed. Configure network switches/VLANs/VTP - Implement features of each communication type in a large network. Implement features of a Layer 2 switch. Implement features of routers and VLANs. Identify differences between end-to-end and local VLANs. Establish guidelines for creating and deleting a VLAN in global mode. Configure virtual LANS/ trunk protocols - Configure virtual LANS (VLANS) and VLAN trunk protocols in a switched network. Knowledge in Switching & routing Cisco 3750X-48TS,Nexus 3548 ,C6880-X-LE ,C93240YC-FX2 CATALYST WS-C3750E-48TD,CATALYST WS-C3750G-24TS-S,CATALYST, WS-C3750X-24T-S ,CATALYST WS-C3750X-48T-S,Cisco 3750X-24TS Load balancer , F5, BGIP 4000-LTM ,BIG-IP 1600 ,BIGIP 3600-LTM ,BIG-IP 4000 WAN Optimizer CX7070 ,Riverbed Interceptor ,SLC 8000 ,Steelhead 1050-H, ITIL V3 Foundation Certification is desired

Customer

• Utilizes good troubleshooting skills to quickly provide quality solutions for customer issues

• Provides timely updates to customers/team members

• Understands the criticality of cases and meets initial response time as defined in SLA.

• Analyzes performance against SLAs, proactively manages issues and ensures implementation of corrective action.

• Sets clear expectations and commitments during the investigative phase, through the resolution phase and follows through on commitments made

Operational Excellence

• ITSM Process Compliance & Keeping all relevant documents up-to-date.

• Individual responsible for day-to-day delivery and management including customer relationship and overall one shared delivery team.

• Supporting system implementations and integrations, systems analysis and diagnosis, trouble-shooting, performance analysis and resolution.

• Problem Management: Ensure that problem tickets are created and reviewed periodically on a proactive basis.

• Responsible for keeping the project SharePoint portal/file share up-to-date.

• Documents the problem/resolution to allow for future reference in Knowledge Database

• Change Management: Prepare the Implementation and fallback plan for the changes .Ensure that the changes are tested before actual implementation.

• Participate in regular delivery audits

• Document and maintain the standard operation procedures for the project.

Finance

• Responsible for helping to meet the cost of delivery targets as communicated to him by his Manager.

• Achieve in technical competency through continues improvement and automation for reduction in man efforts.

People

• Co-operates and works well with others in the pursuit of team/project goals and effective inter personal behavior.

• Responsible for maintaining high employee satisfaction and employee morale

• Effective Verbal and Written communication

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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