Change Management-Associate Director, Change

Description :Job Title Associate Director, Change & Program Management Requirement Type Full-Time Employee Job Location Gurugram/Bangalore Requirement Level Director Hiring Manager Director BVE Primary Skill Change Management, Program Management Business CGS Growth Partners - Corporate Skill Category Generic ABOUT ELEVANCE HEALTH  is a leading health company in America dedicated to improving lives and communities and making healthcare simpler. It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 46 million lives across 14 states.  A regular in the list, Elevance ranked 20 in 2025. , President and CEO of Elevance has been a consistent name in the Fortune list of most powerful women and currently holds 53 rank on this list. ABOUT CARELON (CGS) is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system. Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers. Our brightest minds housed across our global headquarters in Indianapolis as well as Bengaluru, Hyderabad and Gurugram in India, Manila in the Philippines, Limerick in Ireland and San Juan in Puerto Rico bring with them innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective and efficient. OUR MISSION & VALUES Our Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More.Our Values: Leadership | Community | Integrity | Agility | Diversity JOB POSITION Carelon Global Solutions India is seeking an Associate Director, Change & Program Management. CGS India is on a transformation journey and Change Management & Program Management is crucial towards making CGS an exemplar GCC. This role stands at the forefront—leading structured change and program management to deliver high-impact transformation initiatives with precision in time, cost, and outcomes. JOB RESPONSIBILITY The potential candidate will lead the strategic vision, design, and execution of change and programs involving transformation across global platforms, systems, applications, tools, and technologies. This role combines change leadership with hands-on program delivery, ensuring that associated business processes, systems & tools are transformed and aligned with enterprise transformation agenda. This role requires an experienced professional in change and program management with deep expertise in leading change, delivering large programs. business transformation with a passion to drive transformation, build change mindset and lead programs with pace and quality. Lead CGS India wide strategic change in alignment with organizational goals and future readiness. Define and execute change strategy, program management and business impact measurement. Collaborates cross-functionally with business, corporate functions and global stakeholders to deliver high-impact change initiatives. Champions change across business processes and systems to enhance employee experience and business outcomes. Bring deep change and program management expertise and a proven capability to define and lead change across large enterprises. Lead program management efforts to ensure timely, high-quality execution of initiatives across geographies. Stakeholder Alignment and Engagement: Ensure consistent and proactive engagement with senior leadership, cross-functional teams, and impacted stakeholders to build trust, reduce resistance, and drive adoption of change initiatives. Adopt techniques like design thinking mindset and agile planning to put customer / associate at the center of solution and refine design from continuous feedback. Apply a broad understanding of cross-functional dependencies to develop change solutions that address complex, multi-domain challenges. Govern Strategic Initiatives Across Business Units: Oversee program management for critical initiatives spanning CGS, Carelon, and Commercialization customers—ensuring alignment with strategic priorities and seamless cross-functional execution. Influence and Align Global Stakeholders: Engage proactively with global and local leadership to shape business priorities, resolve dependencies, and foster a shared vision for transformation outcomes. Build Ecosystems for Thought Leadership and Capability Development: Forge external partnerships with industry experts and research bodies to co-create future-ready practices. Promote a vibrant PM Community of Practice (CoP) to enable continuous learning, innovation, and knowledge sharing across the organization. Strong leadership and organizational skills to effectively influence strategy and decision making across multiple levels of the organization and diverse business & technology groups. Excellent oral and written communication skills and gravitas to interact and manage expectations with senior leaders, stakeholders and management. Demonstrated people manager skills and ability to connect, engage, motivate, coach and represent the cultural values of the organization. The success measures of this role are aligned to CGS India Blue Chips / Shared objectives of CGS Leadership team. QUALIFICATION Minimum education: B. Tech, MBA or Master’s degree. Specialized training, certifications, and/or other special requirements: PMP, PRINCE. Scaled Agile Certification Preferred Education: Computer Science, Management, experience in Consulting Practices. EXPERIENCE Institutionalization of Change Management Culture: Experience in establishing a structured and repeatable change management framework across the organization, embedding change leadership capabilities into business units and enabling a culture that embraces transformation. Successful Execution of Strategic Transformation Programs: Experience in driving end-to-end change initiatives aligned with business strategy—ensuring timely delivery, cost efficiency, and measurable impact across large-scale programs such as digital transformation, operating model shifts, or organizational redesign. Capability Building and Change Readiness: Experience in designing, developing and implementing internal capabilities through training, coaching, and toolkits that prepare teams for change. Assess and improve organizational readiness to absorb and sustain change effectively. Measurable Business Impact and Value Realization: Experience in translating change initiatives into tangible business outcomes—such as improved productivity, enhanced customer experience, cost savings, or innovation acceleration—while tracking KPIs and ROI of change programs. Lead Execution of High-Impact Strategic Programs: Experience in driving enterprise-level transformation initiatives with a focus on delivering measurable ROI, accelerated time-to-market, and disciplined execution. Champion best-in-class program management practices to ensure consistency and excellence. Standardize Program Management Practices: Experience in developing and implementing a comprehensive Project Management Guidebook to institutionalize standardized methodologies, processes, and template driving uniformity and quality across all strategic programs. Experience in utilizing Agile methodologies and product management tools (e.g., Smartsheet, MS Project, Jira etc.) Experience in reviewing & baselining process metrics to measure end-to-end project life cycle results against KPIs. Experience in identifying root Cause Analysis trends / patterns and Identify Corrective and Preventive actions. Experience in analyzing defect trends and issues and identifying systemic process improvements. People Leadership Experience in Identify and acquire talent with required skills and competencies to deliver on quality programs. Experience in Undertake performance reviews, coaching and mentoring to grown talent. Demonstrated people manager skills and ability to connect, engage, motivate, coach and represent the cultural values of the organization. Demonstrated experience in being a champion the people strategy to strengthen the associate experience, promote staff development through coaching, mentoring, and facilitating professional growth opportunities. Organizational Leadership Demonstrate Elevance Health & Carelon organizational leadership behaviors including but not limited to leading with a purpose, driving innovation, partnering across the organization to win, creating a high-performance culture and promoting talent ownership & development. Demonstrated Leadership capabilities including but not limited to, strategic thinking, Customer focus, entrepreneurial acumen & foresight, stakeholder management, Global perspective, emotional intelligence, influencing, decision making, empowerment/delegation and manages complexity. Demonstrated skills/experience in influential leadership and general management/administrative management are required. Demonstrated ability to strategically partner with multiple internal and external stakeholders to achieve superior results. Ability to think strategically and reframe challenges to uncover new opportunities. Ability & willingness to disrupt the status quo and redefine what is possible. Promotes excellence through coaching, mentoring, and facilitating professional growth opportunities for associates Takes ownership and drives accountability PROFESSIONAL EXPEREINCE 18–20 years of experience in large multinational corporations and/or leading IT services firms, with a proven track record of leading change and programs including Technology, Operations, Corporate Functions at scale. 8–10 years of hands-on expertise in change & program management reporting and delivering impactful outcomes. Good knowledge of Healthcare or BFSI domain. Certification in relevant process areas of change and program management. Skilled in collaborating with cross-functional and technology teams to deliver integrated and business-aligned solutions. Experienced in engaging with senior leadership and executive stakeholders to influence strategic direction and ensure alignment with organizational goals. Strong ability to translate business needs into process or technology-enabled solutions. Wide experience in technology platforms and tools, including functional expertise in solutions such as Org Design, Work or Workforce transformation and others. Proficient in MS office and other collaboration tools. SKILLS AND COMPETENCIES Experience in managing strategic change management in complex matrix structures driving impactful outcomes. Experience as a Program and Change Manager managing large changes and programs focused on driving transformation. Ability to understand and communicate change concepts and analytics with complex problem-solving skills, assertive communication, and teamwork skills. Extensive knowledge and experience to provide timely and accurate information for management reporting; generate insightful and significant business analyses. Stakeholder management across all India functional and business leads and their respective project teams. Competencies: Change Management: Advanced Program Management: Advanced Communication: Advanced Agility: Expert Empathy : Expert Global Mindset : Expert Strategic Thinking : Expert THE CARELON PROMISE Aligning with our brand belief of ‘limitless minds are our biggest asset’, we offer a world of limitless opportunities to our associates. It is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate. This world of limitless opportunities thrives in an environment that fosters growth and well-being, and gives you purpose and the feeling of belonging. LIFE @ CARELON Extensive focus on learning and development An inspiring culture built on innovation, creativity, and freedom. Holistic well-being Comprehensive range of rewards and recognitions Competitive health and medical insurance coverage Best-in-class amenities and workspaces Policies designed with associates at the center EQUAL OPPORTUNITY EMPLOYER Carelon is committed to a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Reasonable Accommodation Our inclusive culture empowers Carelon to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work. If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form. Disclaimer: Offered designation titles may differ* Job Type: Full time