Dispatch Manager

2 weeks ago

Mohali, India Rig Logistics Inc Full time
Manager of Dispatch Operations { email your CV @ }

RIG Logistics is an asset-based carrier in Canada. We specialize in delivering assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, and temperature-controlled goods

RIG logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are seeking a well-rounded individual able to work in a fast-paced environment to join the operations team.

In this position, you will be responsible for leading a dispatch team to ensure a consistent quality of service, customer satisfaction, scalability, and support across the growing network of our Canadian and US based client’s customers.

Job Type : Full-time

Responsibilities:

- Training and onboarding of dispatchers in your tier.- Manage scheduling, coordination and tracking of dispatchers shifts for the week.- Ensuring dispatchers are completing their daily task of efficient response time, best practical job order assignments, tracking loads , following up, and consistent communication.- Tracking and locating drivers through the Global Positioning System (GPS)- Work diligently with Leadership, Operations Management, and other third-party’s to oversee delivery operations and ensure service level agreement are achieved.- Assist in all aspects of logistics operations as needed including driver communication/training, order dispatching/monitoring and serving as physical pick-up/delivery of customer shipments.- Creating a culture of high-level communication between dispatchers and all customers regarding operational challenges, updates, investigations, and ETAs in a professional timely manner.- Ensuring drivers and their vehicles comply with regulations regarding health and safety- Constantly evaluate areas for operational integration and efficiency within key customer accounts.- Required to keep monitoring dispatchers keeping their workspace as a clean and functional environment.- Promote a positive work environment.

Experience:

- Comfortable assuming ownership of end-to-end delivery operations for key customers.- Experience in Transportation/Logistics as a Manager for more than 5 years.- Ability to work as a team player in a dynamic, fast-paced environment that regularly requires shift in focus/job responsibilities week-to-week.- Excellent written and oral communication/phone skills.- Project management experience and/or customer relationship management experience preferred.- Goal-driven and highly motivated.- Proven analytical and problem-solving skills.- Proficient with Microsoft Office applications.- Strong work ethic, attention to detail and organizational skills.- Comfortable presenting information and responding to questions from executive leadership, employees, and customers.

This position offers a competitive base salary

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