Customer Adoption Engineer

3 weeks ago

Bengaluru, India Cisco Full time
As the leader in cloud-managed IT, Cisco Meraki connects passionate people to their mission by simplifying the digital workplace. Our impact is driven by the innovative, purposeful, and vibrant people who make up our inclusive community. When technology is intuitive, our customers can focus on what matters.Our employees fuel the magic of the Meraki community. They have fostered an environment that empowers Merakians to challenge limits, embrace risks, and assist our customers in pursuing their missions.Our guiding principles are rooted in our four core values: 'care deeply,' 'everybody in,' 'simplify everything,' and 'be brave.' These pillars have propelled us to the forefront of cloud-managed IT leadership and have played a pivotal role in shaping a more inclusive future for all.

About Cisco Spaces

Cisco Spaces is a ground-breaking cloud platform that revolutionizes the way businesses interact with physical spaces. By seamlessly connecting people and things, Cisco Spaces enables IT and business teams to drive impactful outcomes at a global scale by demonstrating their existing Cisco infrastructure.

About the Role:

As a Customer Adoption Engineer, you'll be at the forefront of solving sophisticated technical challenges in the domains of backend services, IoT, and networking technologies. Your role will be crucial in maintaining high customer satisfaction through technical engagement with leading customers to drive adoption and expansion of Cisco Spaces offerings, provide expert handling of critical issues, develop solutions to sophisticated technical problems, and foster strong collaboration with our engineering team to influence product direction.

Responsibilities:

Technical Customer Engagement:

Lead technical discussions with high-value and early adopter customers to resolve deployment challenges, introduce new features, and drive adoption, expansion, and renewal efforts.

Escalation Resolution and Engineering Work:

Actively resolve significant customer critical issues with a hands-on approach, demonstrating deep expertise in backend systems, IoT, and wireless-networking.

Solution Design and Implementation:

Design and implement sophisticated code fixes for customer issues across backend services. This responsibility entails writing and committing code that ensures seamless integration with IoT devices and wireless hardware, emphasizing the importance of operational excellence and continuous improvement.

Collaboration with Engineering and DevOps Practices:

Work closely with teams, guiding technical discussions, and contributing to process (e.g., CI/CD pipelines) and product improvements. You will be implementing DevOps methodologies to improve deployment practices, enhance automation, and ensure scalable and reliable system operations.

Technical Leadership and Product Expertise:

Serve as a senior technical advisor, evaluating and articulating customer technical needs and challenges to internal teams, ensuring customer requirements are prioritized and integrated into the product roadmap. Demonstrate a profound understanding of Cisco Spaces product design, architecture, and location and IoT technologies to guide both customers and engineering teams towards feasible and optimal solutions.

Qualifications:

Expert level technical experience and development expertise in

Core Java, Kotlin, J2EE, JSP, Servlets, Struts, Webservices, Spring, Hibernate, Java Script, JQuery and AJAXExperience with Object Oriented Analysis and Design, using Domain Driven Design, and Design PatternsExperience with Web 2.0 concepts and technologies (AJAX, HTML5, JavaScript, CSS, etc.)Design level experience and solutions incorporating Java, Kotlin, JPA/Hibernate, JMS, Kafka, Streaming technologies, Web Services, Web Applications, HTML, XML, JSON, AJAX, JavaScript and jQueryExperience with tools like Maven, ANT, CVS, SVN, GitExperience and development expertise in data-driven applications using significant relational database engines/NO SQL Databases as part of the overall application architecture (experience with any or all of the following highly preferred: MySQL Oracle, SQL Server, MongoDB, Cassandra)Excellent debugging and testing skills.Advanced degree or equivalent experience in Computer Science, Engineering, or a related technical field, with a strong focus on backend services, IoT & wireless networking.Does this sound like you? We would love to hear from you.We encourage you to drop us a line even if you don’t have all the points above. That’s a lot of different areas of responsibility We will help you pick them up because we believe that great leaders come from a diverse set of backgrounds.

At Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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