Quality Analyst
4 weeks ago
The Position The role is responsible for managing end-to-end accounts receivable and payable processes, ensuring timely invoicing, payments, reconciliations, and reporting. Supports financial accuracy, compliance, and process improvements. Collaborates with internal teams and vendors to resolve discrepancies and maintain strong financial controls. Requirements Key responsibilities and accountabilities: Accounts receivable: Review, schedule and raise invoices Review and validate essentials of valid invoices like supplier details, PO, bank account, invoice #, invoice date, etc. Cash application - monitor cash collection and reconciliation Bad Debts and AR reconciliation Maintaining AR Statements Review and prepare credit notes/ memos To support the accountants with month end closing activities Accounts Payable: Responsible for Accounts Payable process which involves activities like: Invoice processing, Vendor Master and Payment process Set up and monitor vendor master file and Payments May also Include: Analysis & Expense review To monitor day-to-day accounting and book-keeping operations Month-end reporting – gross billing & net billing reports Operational KRAs: Regular communication with onshore counterpart via e-mail, instant messenger and telephonic calls Maintain exception logs for process-related exceptions as and when they occur for knowledge retention Should be able to create new and easy to understand process document so that it is used across the team for understanding of the process. To work towards process improvements and automation Independently perform transactional tasks which support the compliance, planning and execution of assigned processes. Adhere to the internal compliance policy and guidelines established by the management on their daily operational activities Perform daily internal audits to ensure all Invoices/queries are handled as per the guidelines Responsible for completing all activities within agreed time and of the highest quality and ensure metrics are met as per agreed KPIs / SLAs targets as applicable Should deliver 100% accuracy in his/her deliverables. Review contracts and identify key components related to invoicing. Follow-up with clients to ensure payment. Work with stakeholders for any inquiries that might arise with billings. Data maintenance in NetSuite: Ensure closed Projects should be unscheduled. Review lead accounts and determine what can be billed back. Answer client inquiries. Provide receipts with invoices. Ad hoc responsibilities related to reporting and billings. Requirements Graduate in Commerce with accountancy as subject Minimum 5 years of proven experience in AR/AP and Record to Report or Order to Cash profile Worked on Multiple ERP, Systems and Manual Intensive nature of Work Prior experience in Oracle (NetSuite) is preferred Good English language skills (verbal and written) and the ability to engage customers in significant discussions Proficient in MS Office applications, especially in MS excel Ability to handle varied volumes of workloads and to meet targets and deadlines on time Good analytical and problem solving skills and ability to handle client discussions Good to have knowledge of Reconciliation, Invoicing. Have reasonable accounting knowledge Should be able to do multi-tasking & be flexible Critical thinking, skeptical thinking, initiative, curious, focused, eye to details, and cross functional ability, challenging ability. Benefits Benefits which make us unique At EZ, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Egon Zehnder can mean for you Benefits Highlights: 5 Days working in a Fast-paced work environment Work directly with the senior management team Reward and Recognition Employee friendly policies Personal development and training Health Benefits, Accident Insurance
-
Quality Analyst
2 weeks ago
Gurugram, Gurugram, India NatWest Group Full timeJob Description Join us as a Quality Analyst - If you have a keen eye for detail, then this could be the role for you as you make sure that only well designed and built work packages get through quality testing - You'll be assisting the feature team to define testable work and make sure that desired customer experiences and outcomes are achieved - Joining us...
-
Quality Analyst
2 weeks ago
Gurugram, India TP Full time🚀 We're Hiring: Quality Analyst - BPO (International Telecom/Sales process)📍 Location: Gurgaon, IndiaWhat You'll Do:🔍 Monitor performance & ensure quality compliance💬 Provide feedback & drive process improvements📊 Analyze metrics & collaborate for continuous growth🔍 Excellent communication skillsWhy Join Us:🌱 Career growth💰...
-
Quality Analyst
2 weeks ago
Gurugram, India TP Full time🚀 We're Hiring: Quality Analyst - BPO (International Telecom/Sales process)📍 Location: Gurgaon, IndiaWhat You'll Do:🔍 Monitor performance & ensure quality compliance💬 Provide feedback & drive process improvements📊 Analyze metrics & collaborate for continuous growth🔍 Excellent communication skillsWhy Join Us:🌱 Career growth💰...
-
Quality Analyst
3 weeks ago
Gurugram, India TP Full time🚀 We're Hiring: Quality Analyst - BPO (International Telecom/Sales process)📍 Location: Gurgaon, IndiaWhat You'll Do:🔍 Monitor performance & ensure quality compliance💬 Provide feedback & drive process improvements📊 Analyze metrics & collaborate for continuous growth🔍 Excellent communication skillsWhy Join Us:🌱 Career growth💰...
-
Quality Analyst
2 weeks ago
Gurugram, India TP Full time🌟 We’re Hiring – Quality Analyst || Technical Process || Gurgaon 🌟Process: Technical Support What You’ll Do:Monitor and evaluate calls to ensure service excellence & process adherenceIdentify training opportunities and provide actionable feedbackConduct performance audits and RCA for quality deviationsPrepare detailed weekly & monthly quality...
-
Quality Analyst
2 weeks ago
Gurugram, India TP Full time🌟 We’re Hiring – Quality Analyst || Technical Process || Gurgaon 🌟Process: Technical Support What You’ll Do:Monitor and evaluate calls to ensure service excellence & process adherenceIdentify training opportunities and provide actionable feedbackConduct performance audits and RCA for quality deviationsPrepare detailed weekly & monthly quality...
-
Quality Analyst
2 weeks ago
Gurugram, India TP Full time🌟 We’re Hiring – Quality Analyst || Technical Process || Gurgaon 🌟Process: Technical Support What You’ll Do:Monitor and evaluate calls to ensure service excellence & process adherenceIdentify training opportunities and provide actionable feedbackConduct performance audits and RCA for quality deviationsPrepare detailed weekly & monthly quality...
-
Quality Analyst
2 weeks ago
Gurugram, India TP Full time🚀 We're Hiring: Quality Analyst - BPO (International Telecom/Sales process) 📍 Location: Gurgaon, India What You'll Do: 🔍 Monitor performance & ensure quality compliance 💬 Provide feedback & drive process improvements 📊 Analyze metrics & collaborate for continuous growth 🔍 Excellent communication skills Why Join Us: 🌱 Career growth 💰...
-
Quality Analyst
2 weeks ago
Gurugram, India TP Full timeWe’re Hiring – Quality Analyst || Technical Process || Gurgaon Process: Technical Support What You’ll Do: Monitor and evaluate calls to ensure service excellence & process adherence Identify training opportunities and provide actionable feedback Conduct performance audits and RCA for quality deviations Prepare detailed weekly & monthly quality reports...
-
Quality Analyst
2 weeks ago
Gurugram, India TP Full timeWe’re Hiring – Quality Analyst || Technical Process || Gurgaon Process: Technical Support What You’ll Do: Monitor and evaluate calls to ensure service excellence & process adherence Identify training opportunities and provide actionable feedback Conduct performance audits and RCA for quality deviations Prepare detailed weekly & monthly quality reports...