Technical Support Engineer

3 weeks ago

Delhi NCR, India Prime Search Consultant Full time

Product Support - Technical Support Engineer (JavaScript)

About Wingify :

If a flash mob could be manifested as a physical space, it would be our office. We are creative, self-organizing, tech-worshipping, mutually-respectful, data-obsessed people. When we are not building great products, we are simply being awesome

Wingify's flagship product VWO is a lucid platform for A/B testing tool that helps businesses improve their websites by tracking visitor behaviour, testing improvement ideas and targeting visitors for personalization. It's used by 4,000 businesses such as Target, Disney, Sears, Tinkoff Bank and Flight Centre amongst others. VWO is the world's easiest A/B testing tool. Tweak, optimize & personalize your website and apps with minimal IT help.

Wingify acquired US-based visitor analytics solution Navilytics. With this acquisition, Wingify has made significant progress in its transformation from being the first 'no-coding required' A/B testing tool in 2010 to becoming the first full-featured conversion optimization platform in the world.

Experience Required : 4 - 5 years

Working Days : 5 days/week

Office Location : (Delhi) Remote Working

Role & Responsibilities :

- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.

- Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.

- Log software defects using a bug tracking system and work closely with software developers to analyse the defects and track them to resolution.

- Provide technical support to customers via email, chat and phone calls.

- Create internal or external knowledge base articles/whitepapers.

- Work with the product management team to continuously evolve the product based on customer feedback, reported issues, and new trending technologies.

Ideal Candidate :

- Good understanding of web applications, HTML JavaScript, CSS and JQuery.

- Prior experience in supporting enterprise customers.

- Demonstrated excellence in working with high tech, cross-functional, and multidisciplinary teams.

- Outstanding communication, understanding, and writing skills.

- Ability to analyze logs to understand the issues, and have a thorough flair for learning new technologies.

- Well organized with utmost care to detail, along with good comprehending skills to address issues.

- Proactive and results-oriented, with strong prioritization skills and ability to work with multiple customers.

- Bachelor's degree, Computer Science related.

- Good understanding of web applications, HTML, JavaScript, and CSS.

- Minimum of 4 years in a technical product support role.

- Strong problem-solving skills.

- Strong written and verbal skills.

Work Culture :

Testimonial from a designer: 'One of the things I love about the design team at Wingify is the fact that every designer has a style which is unique to them. The second best thing is non-compliance to pre-existing rules for new products. So I just don't follow guidelines, I help create them.'


Shift Timings :


Morning : 5 am - 1 pm, Afternoon: 1 pm - 9 pm, Evening: 5 pm - 1 am, Night: 9 pm - 5 am.


Please share which one is the preferred working slot for you?

(ref:hirist.tech)

  • Imarticus Learning

    3 weeks ago

    Delhi NCR, India Imarticus Learning Pvt Ltd Full time

    SALARY : 6LPA - 12LPA As a Technical Support Engineer, you will play a crucial role in ensuring the smooth functioning of our products and services for our clients. You will be responsible for providing technical assistance and support to customers via phone, email, or in-person communication. Your primary goal will be to resolve technical issues and...

  • Imarticus Learning

    2 months ago

    Delhi NCR, India Imarticus Learning Pvt Ltd Full time

    SALARY : 6LPA - 12LPA As a Technical Support Engineer, you will play a crucial role in ensuring the smooth functioning of our products and services for our clients. You will be responsible for providing technical assistance and support to customers via phone, email, or in-person communication. Your primary goal will be to resolve technical issues and...

  • Technical Support Engineer

    3 weeks ago

    Delhi NCR, India Prime Search Consultant Full time

    Product Support - Technical Support Engineer (JavaScript)About Wingify :If a flash mob could be manifested as a physical space, it would be our office. We are creative, self-organizing, tech-worshipping, mutually-respectful, data-obsessed people. When we are not building great products, we are simply being awesome!Wingify's flagship product VWO is a...

  • Production Support Engineer

    1 week ago

    Delhi NCR, India Axtria India Pvt Ltd Full time

    Production Support Experience : Overall 12+ years of managing and supporting enterprise grade application(s) at production. Managing managers and/or individual contributors within the production support engineering Defining production support processes for reliability and repeatability Role & Responsibilities : Consistently ensure high support satisfaction...

  • Technical Support Engineer

    1 day ago

    Delhi, India Adiga Full time

    Job DescriptionJob Title: Technical Support EngineerRFQID: 49077Company: Main Swedish Railway companyMax Price rate (SEK/h): 716Location: StockholmStart date: 2024-06-17End date: 2024-12-31Responsibilities:- Provide technical support to the main Swedish railway company in sourcing alternative suppliers for parts and consumables.- Support the main Swedish...

  • Technical Support Engineer

    1 week ago

    Delhi, Delhi, India Radware Full time

    Radware has changed how businesses are securing the digital experience. As a result, it's now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market.A leading provider of cyber security and application delivery solutions, Radware (RDWR) is looking for a Tier 2 Technical Support Engineer to fuel the success of...

  • Technical Support Engineer

    1 month ago

    Delhi, India QSC Full time

    Below is the job description. Job Title: Training Application Engineer / Technical Support Engineer Location: Delhi – India Overview: As an Applications Engineer, you are the technical backbone to our consultants, system integrators & end-users to provide pre-sales design support. Your expertise flows into training, the design and implementation of...

  • Technical Support Engineering

    4 weeks ago

    Delhi, India Microsoft Full time

    OverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...

  • Technical Support Engineer

    1 week ago

    Delhi, Delhi, India Sectona Full time

    Job DescriptionThe Support Engineer is a seasoned professional who understands challenges faced by organization in implementing security technologies in hybrid environments. You will be engaged in firsthand customer interactions to resolve customer issues. If you have technical depth and desire to work in dynamic and high growth environment, this role is for...

  • Technical Support Engineer

    1 week ago

    Delhi, Delhi, India Crossover Full time

    About the Role : We are seeking a highly skilled and innovative Technical Support Engineer to join our team and play a key role in shaping the future of our customer support operations. You will leverage your expertise in telecommunications and your understanding of AI tools to design, implement, and utilize AIpowered systems that enhance efficiency and...

  • Technical Support Engineer

    4 weeks ago

    Delhi, India HERE Technologies Full time

    Technical Support serves as a global organization, offering extensive expertise in HERE products and services. Our role involves aiding in technical sales and collaborating closely with Product, Development, and Operations teams to address customer issues and enhance the functionality of HERE products and services.We are seeking aTechnical Support Engineer...

  • Technical Support Engineer

    3 weeks ago

    Delhi, India HERE Technologies Full time

    Technical Support serves as a global organization, offering extensive expertise in HERE products and services. Our role involves aiding in technical sales and collaborating closely with Product, Development, and Operations teams to address customer issues and enhance the functionality of HERE products and services.We are seeking aTechnical Support Engineer...

  • Technical Support Engineer

    2 months ago

    delhi, India Progress Residential® Full time

    Microsoft TeamsOverview:We're in search of a seasoned and customer focused Technical Support Engineer to bolster our team. The ideal candidate will excel in providing technical aid and guidance to our internal users concerning hardware, software, and other computer systems. This role entails troubleshooting issues, executing repairs, and implementing...

  • Technical Support Engineering

    1 week ago

    Delhi, Delhi, India Microsoft Full time

    OverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...

  • Technical Support Engineer

    4 weeks ago

    delhi, India HERE Technologies Full time

    Technical Support serves as a global organization, offering extensive expertise in HERE products and services. Our role involves aiding in technical sales and collaborating closely with Product, Development, and Operations teams to address customer issues and enhance the functionality of HERE products and services.We are seeking a Technical Support Engineer...

  • Technical Support Engineer

    3 weeks ago

    delhi, India HERE Technologies Full time

    Technical Support serves as a global organization, offering extensive expertise in HERE products and services. Our role involves aiding in technical sales and collaborating closely with Product, Development, and Operations teams to address customer issues and enhance the functionality of HERE products and services.We are seeking a Technical Support Engineer...

  • Technical Support Engineering

    3 days ago

    Delhi, India Microsoft Full time

    OverviewWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but...

  • Technical Support Engineer

    1 week ago

    Delhi, Delhi, India HERE Technologies Full time

    Technical Support serves as a global organization, offering extensive expertise in HERE products and services. Our role involves aiding in technical sales and collaborating closely with Product, Development, and Operations teams to address customer issues and enhance the functionality of HERE products and services.We are seeking aTechnical Support Engineer...

  • Technical Support Engineer

    1 week ago

    Delhi, Delhi, India HERE Technologies Full time

    Technical Support serves as a global organization, offering extensive expertise in HERE products and services.Our role involves aiding in technical sales and collaborating closely with Product, Development, and Operations teams to address customer issues and enhance the functionality of HERE products and services.We are seeking a Technical Support Engineer...

  • Production Support Engineer

    2 months ago

    Delhi NCR, India Axtria India Pvt Ltd Full time

    Production Support Experience : - Overall 12+ years of managing and supporting enterprise grade application(s) at production. - Managing managers and/or individual contributors within the production support engineering - Defining production support processes for reliability and repeatability Role & Responsibilities : - Consistently ensure high support...