Business Analyst- Advertising Command Center Operations, SP&S Command Center

3 weeks ago


Delhi, India ADCI - Karnataka Full time
Are you passionate about creating customer-centric solutions that drive measurable results with global impact? Do you like to dive deep to understand problems? Does working across diverse teams, geographies, and cultures sound exciting to you? If so, the Advertiser Support Global Command Center (GCC) team is looking for someone to fix the issues impacting advertiser experience in real time and plan, implement/improve the new/existing processes & tools with a focus on standardization and automation of ream time management processes.Ads Command Center is the command center for Amazon Advertising business with core responsibility of real time service level management (advertiser experience), occupancy management (cost) and associate experience management. In addition to the core responsibility outlined above, GCC is also responsible for incident management to mitigate risk to advertiser experience. With a view on continuous improvement, GCC also drives multiple projects aimed at standardization & automation of real time management processes.We are seeking an entrepreneurial and motivated individual with a strong operations and project management background, a passion for customers, exceptional communication skills and a logical mindset with supreme attention to detail.Job Responsibilities1. Continuously monitor the real time network performance and take actions to mitigate any risk to metrics and advertiser experience2. Support the GCC team in day-to-day operation by maintaining constant communication with site operations, senior leadership, technology teams and other internal clients on status of real time metrics and advertiser experience3. Manage high severity incidents by running conference calls with different teams to mitigate risks to metrics, advertiser experience and associate experience4. Define and scope projects by working closely with internal teams and their clients to understand their needs and priorities5. Plan and execute identified projects by working with various teams6. Comfortable in writing daily business review documents and creating reports for senior leadership7. Dive deep into data/process, identify problems and identify solution and present to leadership8. Creating mechanisms to maintain healthy advertiser and associate experience along with strong documentation (SOP creation)We are open to hiring candidates to work out of one of the following locations:Virtual Location - KA

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent

PREFERRED QUALIFICATIONS

- 1+ years of tax, finance or a related analytical field experience
  • Crew Commander

    4 weeks ago


    Delhi, India Delhi Intl Airport Ltd Full time

    Date: 5 Sep 2023- Location: Delhi, IN- Company: Delhi Intl Airport Ltd**JOB PURPOSE**: - Function as the Crew In-Charge of the CFTs. - Successfully handle the maneuvering and Operation of the CFTs during emergencies by coordinating with the ops commander. - Conduct regular drills in shift, carryout periodical testing and inspection of Fire safety equipment...


  • Delhi, Delhi, India Command Billing Full time

    **Responsibilities** 1. Handle inbound and outbound calls for US-based clients and perform data entry on the given software. 2. Follow communication procedures, guidelines and policies. 3. Build sustainable relationships of trust through open and interactive communication. 4. Keep records of customer interactions, process customer accounts and file...

  • Business Analyst

    4 weeks ago


    delhi, India Advertising Vehicles Full time

    Company DescriptionAdvertising Vehicles is a Cincinnati-based company that specializes in providing design and printing services for vehicle, large format, and environmental graphic applications. We work with both B2C and B2B companies across North America, helping them maximize their marketing and advertising budget through innovative technology and design...

  • Center Coordinator

    7 days ago


    Khanpur, Delhi, Delhi, India NIIT Foundation Full time

    1. Ability to manage a profit Center, Optimise revenue, sales & marketing orientation, asset utilisation, good in administration, & delivery management. 2. Liaising with the local Bodies, Associates, Key Brand visibility, Location owners, Institute Heads, NGO and the community to maintain positive energies. Mass/Group/ individual counselling at different...


  • Delhi, India Ro Service Center Full time

    Job Requirements Job Title: Telecaller at Ro Service Center - Join Our Customer Care Team in Preet Vihar, DelhiCompany Name: Ro Service CenterLocation: Preet Vihar, Delhi, DelhiSalary: ₹8,000 - ₹10,000 per monthQualification: 10th Standard / SSLCJob Description:Are you a proactive and customer-focused communicator? Embrace the opportunity to become...


  • New Delhi, India Reinforcement Consultants Full time

    KEY ADMINISTRATIVE RESPONSIBILITIES  Sop’s: To ensure adherence & compliance to standard operating procedures at all times and to also ensure that standards aredriven by the Center Manager(s) while providing ownership value.To oversee achievement of budgeted sales target every month & offer timely advice to team to review strategies to close sales &...


  • Delhi, India NTT DATA Full time

    The role of Critical Facilities Maintenance Engineer is responsible for working with all major systems within a facility or building such as electrical and HVAC systems and performs regular maintenance on all systems. This position performs hands-on operations and maintenance which includes all physical and administrative operations tasks, service, and...


  • Delhi, India Akkodis Full time

    Mandatory skills : SIEM, Sentinel, MS Defender, M365 Console Security concepts, Data Loss Prevention, and Data ProtectionThe SOC Lead will oversee the operations of our security operations center, leading a team of security analysts to monitor, analyze, and respond to cybersecurity incidents.Requires a strategic thinker with strong leadership skills and a...


  • Delhi, India MigrationIT Full time

    Job DescriptionCoordinate all new device installations in server room.Basic support in data center equipment installation.Perform Data Center security and provide data center system monitoring services.Support planned maintenance events system, backup processes and disaster recovery drills.Prepare server cabinet space for power, Ethernet and cooling.Install,...


  • Delhi, India Novalink Solutions LLC Full time

    Job DescriptionJob Title: Security Operations Center (SOC) AnalystJob Summary:The Security Operations Center (SOC) Analyst is critical in safeguarding the State of Nebraska’s digital assets by actively monitoring, analyzing, and responding to security incidents. This position requires a keen understanding of cybersecurity principles, threat detection,...

  • Research Analyst

    3 weeks ago


    Delhi, India Center for Creative Leadership Full time

    Who We AreThe Center for Creative Leadership (CCL) is a top-ranked global provider of leadership development, training, and solutions servicing a global customer base. From team-builders and problem solvers to creative thinkers and transformational visionaries, our people are the drivers behind our business. At CCL, you’ll have an opportunity to contribute...

  • Associate Director

    4 weeks ago


    Delhi, India NTT Global Data Centers and Cloud Infrastructure, India Full time

    EDUCATION & EXPERIENCE1. Bachelor’s degree in related field or equivalent education and/or work experience to meet requisite skills2. 20 years’ progressive data center and/or critical facilities experience with minimum 5 years in a managerial position.3. PG / MBA qualification would be an added advantage.4. Data Center operations management...


  • Delhi, Delhi, India Pachouli Wellness Clinic Full time

    Doing outbound calls to customers and clients. - Identify the needs of customers, resolve issues, and provide solutions. - Upsell other services wherever possible. - Ensure you follow the customer service script provided by the company for uniformity. - Also, be well-read on company policies and the website for FAQs or policy related answers. - Maintain good...


  • delhi, India Aptino, Inc. Full time

    Position : Resource PlannerLocation : Pune OR Gurugram (Work from office)Work Timing : US time zone (Night Shift) i.e. 6:30 pm – 3:30 am ISTRole and Key ResponsibilitiesWork with Partner/Client workforce management team and operations to create, update and maintain staffing and budget planning models.Analyze the contact center data and create long-term...


  • Delhi, India Aptino, Inc. Full time

    Position: Resource PlannerLocation: Pune OR Gurugram (Work from office)Work Timing: US time zone (Night Shift) i.e. 6:30 pm – 3:30 am ISTRole and Key Responsibilities- Work with Partner/Client workforce management team and operations to create, update and maintain staffing and budget planning models.- Analyze the contact center data and create long-term...

  • Center Manager

    4 weeks ago


    Delhi, India NIIT Limited Full time

    About NIIT Ltd. NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. NIIT's Career Education Business delivers a diverse range of learning and talent development programs to millions of individual and corporate learners in areas including Banking, Finance & Insurance, Retail...

  • Business Analyst

    5 days ago


    delhi, India C1 Global Innovation & Capability Center Full time

    The Business Analyst’s role is to analyze, specify and validate the business needs of the organizations. In this role, the BA will plan, design, develop, and launch efficient business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business...

  • Ddu-gky Project

    5 days ago


    Delhi, India The Hotel School Full time

    **Responsibilities and Duties** - Strong leadership skills, well-developed analytical and problem solving skills. - Proficient with DDU-GKY SOP guidelines. - Proactive, hard working individual. - Demonstrated effective organizational skills, including the ability to effectively prioritize and manage multiple tasks. - Strong oral and written communication in...


  • New Delhi, India Pachouli Wellness Clinic Full time

    Doing outbound calls to customers and clients. - Identify the needs of customers, resolve issues, and provide solutions. - Upsell other services wherever possible. - Ensure you follow the customer service script provided by the company for uniformity. - Also, be well-read on company policies and the website for FAQs or policy related answers. - Maintain good...

  • Systems Analyst-II

    2 hours ago


    Delhi, India BizFirst Full time

    Job DescriptionSystems Analyst-II (SA-II) – Hybrid (2 days on-site at Mark Center in Alexandria).BizFirst is assisting our client with recruiting a Full-time Systems Analyst-II (SA-II) – Hybrid (2 days on-site at Mark Center in Alexandria). Our client is a boutique consulting firm that employs consultants and professionals with unique skill sets to...