Sr. Technical Consultant- D365 CE/CRM

About US:Join the digital revolution with ERBrains Business Solutions, where we are driving business transformation and shaping the future of digital innovation. With over a decade of Microsoft Gold Competency in IT Service Management, we deliver ERP Consulting, Implementation, and Managed Services across Microsoft Dynamics 365, Microsoft Azure, and Cloud Consulting.Our strong team of 120+ professionals is spread across India, Dubai (UAE), and the USA, helping enterprises achieve operational excellence through cutting-edge Microsoft technologies.Position: Technical Consultant – Microsoft Dynamics 365 CE/CRMExperience: 5+ yearsLocation: Bangalore, Karnataka, IndiaQualifications & Skills:5+ years of hands-on experience in Microsoft Dynamics 365 CE/CRM implementation, customization, and support.Strong expertise inModel-Driven Apps, Canvas Apps, Power Pages .Proficiency inPlugins, Custom Workflows, Custom Actions, JavaScript, PCF Controls .Experience inPower Automate (flows, approvals, BPFs)andCopilot Studio .Hands-on experience withcomplex integrationsusing APIs, Azure Logic Apps, middleware, or custom connectors.Strong knowledge ofOn-Premises (IFD)andD365 Online environments .Proficiency inC#, ASP.NET, SQL Server, JavaScript, and OOP concepts .Experience inSSRS, FetchXML, and Power BI reporting .Proficiency insolution architecture, data migration, and performance optimization .Experience withAzure DevOps pipelinesfor CI/CD, ALM best practices, and automated deployments.Familiar with tools:Azure DevOps, Postman, Swagger, Fiddler, Wireshark, SoapUI, TFS, GitHub, SVN, Jira, Confluence .Proficiency withMicrosoft Visual Studio, XRM Toolbox, CRM REST Builder, Ribbon Workbench .Experience withWeb APIand consuming third-party APIs using plugins and workflows.Expertise withPlugin Registration Toolfor CRM customization and deployment.Excellent communication and client-facing skills, includinginternational client engagement .Microsoft Dynamics 365 and Power Platform certifications (preferred).Key Responsibilities:Solution Design & DevelopmentAnalyze client requirements and translate them into technical specifications.Configure and customize D365 CE applications (entities, forms, views, dashboards, roles).Develop and enhance solutions usingPlugins, Workflows, Custom Actions, JavaScript, and PCF Controls .Build and optimizeModel-Driven Apps, Canvas Apps, and Power Pages .Design reusable frameworks and components for faster delivery.Integrations & Power PlatformDesign and delivercomplex integrationswith external systems (APIs, Azure Logic Apps, middleware).Automate processes usingPower Automate(flows, approvals, and BPFs).Build intelligent customer experiences usingCopilot Studioand AI-driven capabilities.Consume third-party APIs viaplugins and workflows , ensuring secure and reliable communication.Data & ReportingDesign and optimizedata models, migrations, and cleansing activities .Create advanced reports usingSSRS, FetchXML, and Power BI .Ensure scalability, governance, and security of data across environments.Deployment & DevOpsManagesolution packaging, deployments, version control, and lifecycle management .ImplementAzure DevOps pipelinesfor CI/CD, ensuring automated builds, tests, and deployments.Utilize tools such asPostman, Swagger, Fiddler, Wireshark, SoapUI, TFS, GitHub, and SVNfor testing, debugging, and version control.Follow ALM practices to maintain reliability and efficiency across environments.Support bothon-premises and cloud deployments .Client Engagement & DeliveryConductworkshops, requirement sessions, and demosfor client stakeholders.Support clients duringUAT (User Acceptance Testing)and post-go-live phases.Provideend-user and admin trainingto maximize adoption.Act as a trusted advisor by recommending optimizations and enhancements.Team Collaboration & LeadershipCollaborate withfunctional consultants, architects, and project managersfor seamless delivery.Conductcode reviews, mentor junior consultants, and enforce best practices .Prepare and maintain documentation:Technical Design Docs, Configuration Guides, Test Cases .Actively participate inAgile ceremonies(sprint planning, scrums, retrospectives).Work with collaboration tools such asJira and Confluencefor agile delivery and documentation.Support & Continuous ImprovementProvide post-implementation technical support, troubleshoot production issues, and optimize performance.Monitor system health, identify bottlenecks, and implement proactive fixes.Stay updated with new features inDynamics 365, Power Platform, and Azure ecosystemto recommend upgrades.Leverage tools likeXRM Toolbox, CRM REST Builder, and Ribbon Workbenchto streamline administration and customization tasks.