Functional Consultant

5 days ago

New Delhi, India Sonata Software Full time

Location: Bangalore, India | Hyderabad | ChennaiYears of exp : 8 to 12 YrsGlobal Delivery Model (India–UK)We’re looking for an experienced Dynamics 365 CE Functional Consultant to lead TLC implementation projects and deliver exceptional business solutions.Key Responsibilities- Conduct requirement workshops with stakeholders (Sales, Operations, Clinical, IT). - Design functional solutions for D365 Sales, Customer Service, and Power Platform. - Configure core CRM entities: Quotes, Products, Price Lists, Appointments, Cases. - Document end-to-end business processes for Quoting, Pricing, and Booking. - Prepare Functional Design Documents (FDD) and validate technical feasibility. - Support SIT, coordinate UAT, and assist with training & change management. - Act as the primary liaison for business requirement clarifications.What We’re Looking For- 7+ years in Dynamics 365 CE (Sales, Customer Service) implementations. - Expertise in Quotation, Pricing, Case Management processes. - Hands-on experience with Power Platform (Power Pages, Power Automate, Dataverse). - Strong knowledge of CRM integrations (preferably healthcare domain). - Skilled in creating BRDs, FDDs, user stories in Agile environments. - Familiarity with Azure AD B2C, security roles, and data governance. - Excellent communication and client-facing skills.Preferred- Healthcare CRM or patient journey automation experience. - Worked in global delivery model (India–UK). - Microsoft certifications (MB-210, MB-230).

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