NOC Engineer
2 weeks ago
JOB RESPONSIBILITIESMonitor and manage network and system performance using N-Able.
Respond to network and system alerts, identify root causes, and resolve issues promptly.
Perform routine maintenance and updates on network devices and systems.
Collaborate with other IT teams to troubleshoot and resolve complex technical issues.
Create and maintain documentation for network configurations, procedures, and processes.
Conduct regular network assessments and audits to ensure compliance with security standards.
Provide technical support and guidance to clients and internal teams.
Develop and implement network monitoring and optimization strategies.
Assist in the deployment and configuration of new network devices and systems.
QUALIFICATIONSProven experience as a NOC Engineer or similar role.
Hands-on experience with N-Able network management and monitoring tools.
Familiarity with the Windows patching side of N-Able
Scripting/automation experience in N-Able RMM
Strong knowledge of network protocols, technologies, and standards (e.g., TCP/IP, DNS, DHCP, VPN, etc.).
Proficiency in managing and troubleshooting network devices such as routers, switches, firewalls, SonicWall and servers.
Familiarity with operating systems (Windows, Linux) and virtualization technologies (VMware, Hyper-V).
Excellent problem-solving skills and ability to work under pressure.
Strong written and verbal communication skills.
Ability to work independently and as part of a team.
Relevant certifications (e.g., CompTIA Network+, Cisco CCNA, etc.) are a plus.
Preferred Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Experience with network security practices and tools.
Familiarity with ITIL processes and best practices.
Experience in a Managed Service Provider (MSP) environment.
JOB REQUIREMENTSShould be willing to accept a long-term work-from-home arrangement.
Should be amenable to a permanent night shift schedule.
RequirementsN-Able/N-Central, NOC, Network troubleshooting
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