Network Operations Centre Lead

2 weeks ago

Delhi, India Bechtel Corporation Full time
Job Summary

:

The Network Operations Lead is a customer facing position with primary responsibility of manage day to day operations of network operations centre (NOC) along with projects and deliverables supporting Infrastructure operations. The primary focus of this position will be to coordinate with cross functional IT teams to ensure high availability of IT infrastructure and services to the business and Bechtel users.Bechtel is currently seeking a Network Operations Lead based out of New Delhi to manage NOC team in New Delhi.Major Responsibilities:Responsible for service deliveries by infrastructure support teams - NOC.Establish and maintain strong focus on customer service including relationship with internal and external customers and NOC team in Glendale.Establishing team goals and monitoring workgroup performance on deliverables and operational support activities.Providing leadership, mentoring and general guidance on day to day operations to NOC team.Prime focus on:IncidentsTimely response & coordination to outagesManagement of Snow Incidents under NOC and timely resolutionOwn and coordinate change management which includes review, follow-ups and governance.Interfacing collaboratively with other team leads, IS&T and Functional staff to ensure efficient and consistent IT services with high availability.Prioritize projects & deliverables to meet end goals of IS&T infrastructure.Responsible for keeping track of shift coverage.Responsible for deciding how to approach tasks and develop a plan to accomplish them.Responsible for overseeing all activities within a team.Create and maintain technical documentation as per Bechtel governance standards.Able to plan and handle projects as per NOC scope of work.Required Knowledge and Skills:Basic Qualifications:Bachelor’s Degree in Engineering, Computer Science or related IT field of study.7+ years of professional experience with a minimum of 5 years in an Information Technology field and experience with complex assignments.Experience in managing network support services including NOC operations is requiredOther Remarks/Qualifications:Proven ability to understand business requirements and implement services and solutions enterprise wide, in line with strategic business and IS&T goals.Strong troubleshooting, analysis and consultative user support skills.Proven ability to manage all aspects of state-of-the-art technologies including cloud adoptions and migrations.Excellent ability to communicate in technical terms with global IS&T peers and to translate technical terms into layperson's terms for use with audiences outside of IS&T.Broad knowledge of Bechtel Infrastructure and functional work processes.knowledge of NOC monitoring tools like Microsoft SCOM, Orion etc.Ability to identify, track, escalate and resolve problems using comprehensive techniques and methods of troubleshooting end-user problems.Total Rewards/Benefits:For decades, Bechtel has worked to inspire the next generation of engineers and beyond Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more atDiverse teams build the extraordinary:As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably.Shaping tomorrow together

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