REF1768U - Cloud Telephony /Telecom Engineer (Nice/Genesys )Assistant Manager - Mumbai

Found in: Whatjobs IN C2 - 2 weeks ago

Mumbai, India WNS Full time
Company Description :WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.

Job Description :Provides L1/L2 IT onsite support for business locations.Hands on experience on Avaya OR Genesys.troubleshooting experience is must.Coordinate with vendors and to respond for any IT daily operation.Ensure the compliance for any IT policy/requirement.Experience on IT inventory. Should be able to manage the inventory.Requires supervision to manage daily activities and is able to meet published deadlines for activitiesEnsures all work is performed in accordance with targets and adheres to SLAAccurate, efficient and organized within daily responsibilitiesAdaptable to learn new processes, concepts, and skillsComplies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to.

Qualifications :Graduate in any stream, B.E/B.Tech, etc.4- 6 years’ of IT work experienceGood understanding/practice of MS OS, Office, outlook mail, VMware, Citrix etc.IT basic knowledge on network, IP telephony, server, Recordings etc.Written and spoken ability to communicate in English.

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