ServiceNow Application Development

2 weeks ago

Bengaluru, India Mercedes Benz Full time

Key Responsibilities:

  • Enhance and support the ServiceNow platform
  • Integrate ServiceNow with other corporate applications via web services, mid server, email etc
  • Prepare test cases, automate them and execution of test cases
  • Translate design comps and other specifications into working code
  • Build responsive web applications
  • Develop middleware API calls for mobile/web applications
  • Server side scripting in Apache/Jelly/ServiceNow proprietary

Required Skills & Experience:

  • 4-8 years of relevant experience in ServiceNow.
  • Design, configure and customize ServiceNow platform for Mercedes Benz in one or more of the following modules:
  • ITSM / ITOM, Service Request Management, Integrations, Custom reporting, Customer Service Management, Service Portal.
  • Experience in working in an agile environment following agile practices.
  • Contribute in all phases of the development lifecycle.
  • Prepare and produce releases of software components
  • Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
  • Have good knowledge about integrations to external tools.
  • Solve complex business problems by engineering existing, and new algorithms.
  • Experience developing custom applications within the ServiceNow platform.
  • Experience in configuration of ITOM, ITBM modules , service requests portals, service catalogs etc.
  • Experience in ServiceNow customizations including Server and Client Scripts, UI Action,workflow administration, data import etc.
  • Hands on experience on web based languages (AngularJS 1.xx ,JavaScript, CSS, Jelly, XML, HTML and Glide).
  • Experience integrating ServiceNow with other platforms (though APIs like SOAP / REST and other related applications.
  • Experience in set up of ServiceNow integration (LDAP/SSO Email etc ).
  • Experience in gathering requirements and implementing them.
  • Experience in writing test cases, automated tests in ServiceNow.
  • Modify, Add, Change Forms, Fields, UI Actions
  • Administrative aspects of ServiceNow would be an added advantage.

Qualifikationen

Education Qualifications

  • Bachelors degree in Computer Science, Information Technology, Engineering, or a related field
  • Masters degree or relevant certifications in ServiceNow or IT service management (preferred but not mandatory)
  • Relevant certifications such as:
  • ServiceNow Certified System Administrator
  • ServiceNow Certified Application Developer
  • ITIL Foundation Certification (advantageous)

Preferred Qualifications (Good to Have)

  • Experience with other ServiceNow modules like HR Service Delivery, Security Operations, or Governance, Risk, and Compliance (GRC)
  • Knowledge of cloud platforms (AWS, Azure, Google Cloud) and cloud integrations
  • Familiarity with containerization and orchestration tools (Docker, Kubernetes)
  • Understanding of DevOps practices and tools (Jenkins, Git, Ansible)
  • Experience with scripting languages beyond JavaScript (e.g., Python, PowerShell)
  • Exposure to mobile app development frameworks or technologies
  • Knowledge of cybersecurity best practices and data privacy regulations
  • Strong analytical, problem-solving, and communication skills
  • Experience working in global distributed teams and multicultural environments

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