
Founder's Office Strategy
1 day ago
Optimite is the Email Ops-as-a-Service partner for high-growth eCommerce brands and agencies. We fully manage email strategy, copy, design, development, QA, and reporting - so our clients can step out of the inbox and scale faster. Trusted by over 500 teams globally, we deliver fast, conversion-focused email systems built on Figma and executed in 48 hours or less.
TeamWith a mission to become the World's No. 1 Email Marketing Agency, we're scaling at hyper-growth. Our founders, Nishant and Sushant Yadav, launched Optimite in 2019 and have since partnered with the largest Shopify brands and digital agencies across the US and Europe.
About the RoleAs a Strategy & Ops Associate, you'll act as the analytical and operational backbone of the Founder's Office. Your role is to bring clarity to noise, track execution, and provide data-backed insights that help founders and department heads make better decisions.
You'll be responsible for structuring projects, building reports, managing follow-ups, and ensuring that strategy translates into execution. From process audits and cross-functional coordination to KPI dashboards and special founder-led projects, you'll play a critical role in making Optimite more efficient and scalable.
You'll focus on
- Data & Reporting (35%)
- Ops Support & Follow-ups (30%)
- Cross-Functional Projects (25%)
- Strategic Support (10%).
Data & Reporting (35%)
- Build dashboards and reports on performance across Sales, Ops, HR, and Marketing.
- Track key KPIs weekly and escalate risks early.
- Conduct QA checks on reports to ensure accuracy and reliability.
- Suggest insights and optimizations based on trends.
Metrics you'll own:
- Dashboard Accuracy: 95% error-free reports.
- Timely Reporting: 100% reports shared by agreed deadlines.
- Actionable Insights: 2 insights/month influencing decisions.
- Track project timelines in ClickUp and ensure no task slips.
- Follow up with department heads on pending deliverables.
- Ensure SOPs, workflows, and knowledge bases are up-to-date.
- Support in onboarding and training documentation.
Metrics you'll own:
- Task Closure Rate: 95% follow-up adherence.
- SOP Updates: 2/month.
- Onboarding Documentation Timeliness: 100% before Day 1 of new hires.
- Coordinate between teams for founder-led projects.
- Drive alignment and ensure deliverables are completed without bottlenecks.
- Facilitate async updates and knowledge sharing across departments.
- Track and report progress to Founder's Office weekly.
Metrics you'll own:
- Project Completion: 90% projects delivered on time.
- Cross-Team Alignment: Zero duplicated or contradictory tasks.
- Founders' Review Prep: 100% reports ready for monthly reviews.
- Conduct research on competitors, market trends, and industry benchmarks.
- Support founders in decision-making with structured frameworks.
- Assist in ad hoc initiatives like pitch decks, case studies, or investor research.
Metrics you'll own:
- Research Output: 1 structured research/month.
- Founders' Queries: 48 hrs turnaround.
- Strategic Inputs: 1 framework/quarter adopted.
- Daily ClickUp task tracking & project updates.
- Weekly 1:1 sync with Chief of Staff/Founders on progress.
- Monthly Department KPI roll-up + insight reporting.
- Quarterly Strategic project reviews & retrospectives.
- 1–3 years of experience in operations, strategy, consulting, or analytics.
- Strong data and reporting skills (Excel/Sheets, Looker Studio, or Power BI).
- Experience with project management tools (ClickUp/Asana/Jira).
- Excellent written and verbal communication.
- High ownership mindset with the ability to follow through independently.
- Exposure to Founder's Office or startup environments.
- Familiarity with email marketing, eCommerce, or agency business models.
- Basic SQL or automation knowledge (Zapier, Make, n8n).
- Comfort with documentation tools like Notion, Confluence, or Loom.
- Founders and Heads rely on you for accurate, timely insights.
- No project slips without visibility — everything is tracked and escalated.
- SOPs, knowledge bases, and reporting systems run smoothly under your watch.
- You're seen as a problem-solver and clarity creator, not just a task follower.
- You're structured and detail-oriented, but can also move fast when needed.
- You thrive in cross-functional settings and enjoy connecting dots across teams.
- You're curious, data-driven, and love digging into both numbers and processes.
- You take ownership — founders don't need to chase you for updates.
- You embrace feedback and always seek to improve workflows and systems.
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