Manager, Learning

3 weeks ago

Chennai, Tamil Nadu, India Jesus Calls Full time

Company Description

Jesus Calls is a ministry dedicated to praying for people, regardless of caste, creed, or religion. Established by Dr. D.G.S Dhinakaran in response to a divine vision, it aims to serve people through the love and compassion of Jesus Christ. Dr. D.G.S Dhinakaran and Dr. Paul Dhinakaran have significantly contributed to building this ministry. Jesus Calls has 107 Prayer Towers in India and 14 internationally, where people in distress receive prayers and blessings. The ministry blesses millions through public meetings, TV programs, digital and print media, and personal prayers.

Position Summary:

The Manager – Learning & Development (L&D) will design, implement, and oversee training initiatives to enhance staff capabilities, align with organizational goals, and promote continuous learning. This role requires expertise in adult learning principles, training delivery, and performance improvement with a strong focus on ministry-oriented and skill-based development. The role will also oversee quality checks and training for the Telephone Prayer Tower (TPT) to ensure excellence in prayer and counseling services.

Key Responsibilities:

1. Training Needs Analysis

  • Conduct training needs assessments across departments.
  • Identify skills gaps and future capability requirements.
  • Develop annual L&D plans aligned to organizational strategy.

2. Program Design & Development

  • Create engaging training modules for technical, soft skills, and ministry-related competencies.
  • Customize onboarding programs for new hires.
  • Develop leadership and succession planning programs.

3. Training Delivery

  • Facilitate workshops, seminars, and online learning sessions.
  • Collaborate with internal trainers, ministry leaders, and external experts.
  • Ensure training content incorporates latest learning technologies and biblical values.

4. Telephone Prayer Tower (TPT) Quality & Training

  • Conduct regular call audits to evaluate prayer quality, counseling, and partner experience.
  • Provide feedback and coaching to intercessors for continuous improvement.
  • Develop training content specific to prayer, counseling, communication, and ministry standards.
  • Monitor consistency, empathy, and spiritual depth in TPT calls.

5. Evaluation & Impact Measurement

  • Monitor training effectiveness using feedback, assessments, and performance data.
  • Track ROI of L&D initiatives and recommend improvements.

6. Learning Systems & Resources

  • Manage Learning Management System (LMS) and digital learning resources.
  • Maintain an updated library of training materials and e-learning content.

7. Stakeholder Engagement

  • Partner with department heads to address skill gaps.
  • Support cultural transformation, employee engagement, and career development initiatives.

Qualifications & Skills:

  • Bachelor's/Master's in HR, Psychology, Education, or related field.
  • 5+ years in L&D or training management.
  • Strong facilitation, presentation, and communication skills.
  • Knowledge of instructional design methodologies (ADDIE, Kirkpatrick model, etc.).
  • Experience with LMS platforms and digital learning tools.
  • Creativity in developing learning experiences that engage and inspire.
  • Experience in call center quality monitoring and training will be an added advantage.
  • Ability to align learning programs with both organizational and spiritual objectives.

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